Customer Service Officer

About the job

Working where life happens

Our heart beats for Swiss gastronomy. We are dedicated to serving our customers with great commitment. In our 31 pick-up markets, through field service and delivery, as well as in the digital world. With a versatile range, attractive own brands, professional expert advice and innovative services.

Transgourmet Switzerland AG is part of the international Transgourmet Group. The company is a leader in Swiss delivery and pick-up wholesale and employs around 2,100 staff as well as 100,000 customers (restaurants, hotels, canteens, homes and hospitals as well as retail).

Workload

40-70%

Contract

permanent

Start date

immediately or by arrangement

Tasks

• You enter telephone customer orders into the ERP system
• You handle quality complaints and ensure transparent customer information
• You look after our demanding customers by phone or in writing
• You support webshop customers and advise them on Transgourmet's self-service options
• You support internal customers according to the service catalogue and processes
• You recognise customer needs, record them and forward them

Requirements

• You have completed commercial training, training in customer dialogue or an equivalent qualification
• You have initial professional experience in a comparable role – ideally in the food and/or gastronomy sector
• German is your mother tongue and you have very good Italian and/or French skills (at least level B2)
• You are proficient in the use of IT tools as well as digital products and systems (e.g. webshop and apps)
• You have high social competence as well as a pleasant and respectful communication style
• Your working method is careful and precise
• You have healthy assertiveness and strong resilience
• You are flexible. Our availability is Monday to Friday from 07:00 to 17:30 and on Saturday from 07:00 to 12:00

What we offer

We offer you a modern, dynamic working environment where you can contribute your skills and personality every day and thus make a difference. For shared success. For a shared future.

Your contact person

at Transgourmet Switzerland AG

Corinne Friedli
HR Marketing