Reservation and Revenue Manager (m/f/d), Entry by Arrangement

About the job

At The Alpina Gstaad, we redefine the essence of Swiss luxury and hospitality. Nestled in the impressive landscape of the Bernese Alps, our five-star superior hotel is a place of elegance, authenticity, and subtle sophistication.

Since the opening of our establishment, we have earned an international reputation for exceptional service, sincere personal care, and creating unforgettable memories. Rooted in Swiss values such as precision, discretion, and warmth, we are proud to offer a welcoming atmosphere that is both exclusive and familiar.

Brief & Concise

• Completed training in hospitality or comparable qualification
• Proven experience in luxury hospitality, necessarily in a 5-star (superior) hotel
• At least 4 years of professional experience in upscale hospitality, including at least 1 year as a Reservations Supervisor or in a comparable operational leadership position in the reservations area
• Excellent knowledge of English as well as at least German or French; additional languages are a plus
• Very confident handling of PMS systems such as Protel and MS Office
• Confident, discreet, and empathetic communication at the highest level
• Strong service mentality, professionalism, and personal commitment to perfection
• Resilience, flexibility, and independent working – even during high guest volumes
• Well-groomed appearance, team spirit, and loyalty to our values

Main Responsibilities

• Ensuring an outstanding guest experience and embodying our values
• Leading the reservation team including prioritisation and professional guidance
• Competent handling of all reservation enquiries via telephone, email, and online channels (individual bookings, groups, corporate), including advice on room categories and additional services
• Creating, adjusting, and cancelling bookings as well as following up on open options
• Quality control of bookings, maintaining all relevant data in the PMS (Protel), and supporting statistical evaluations
• Active communication and coordination with Front Office and Housekeeping to ensure smooth operations
• Responsibility for rate management, availability control, and release strategies
• Training and onboarding new team members as well as ongoing support in on-the-job training for existing colleagues
• Handling guest enquiries, issues, and complaints at the operational level, proactive problem-solving, and forwarding serious cases to supervisors
• Ensuring compliance with all internal standards and data protection policies in daily business

Why You Should Join Us

At The Alpina Gstaad, we place great importance on providing our employees with an inspiring environment just as we do for our guests. We promote your development, well-being, and satisfaction with unique benefits:

• Staff accommodation – various categories in the region are available to our seasonal employees/trainees
• Individual training programmes – internal and external, to unlock your potential
• Employee fitness studio in Schönried – modernly equipped for your health and well-being
• Employee vehicle – use of an Audi Q3 Sportback for leisure activities
• Excellent working environment – characterised by respect, team spirit, and excellence, where every achievement counts

Work location: Gstaad