Reception & Central Office Staff German/French 80-100%

About the job

TK Elevator is a globally leading company in the field of vertical transport and urban mobility solutions. We offer technologies that keep the world moving, from planning to maintenance of lifts, escalators, moving walkways and more. In the 2024/2025 financial year, we achieved a turnover of around 9.3 billion euros. With approximately 50,000 employees and over 1,000 locations worldwide, we are driven by what moves people.

TK Elevator in Switzerland is part of this global technology network. Our business areas include new installations, modernisation, as well as manufacturer-independent service of lifts, escalators and loading technology.

We are represented in Switzerland at a total of 7 locations , namely in Zurich (headquarters), Bern, Basel, St. Gallen and Geneva, as well as service centres in the regions of Chur and Lucerne.

For our Customer Service Department, we are looking for an immediate or agreed start for a

Reception & Central Office Staff German/French 80-100%

Your tasks:

• Receiving fault and emergency calls, as well as managing the telephone switchboard, reception and meeting rooms
• Monitoring and opening faults and dispatching service technicians
• Monitoring and periodic checking of emergency call devices
• Managing the external call centre provider and telephone provider
• Ordering materials and handling various administrative tasks
• Conducting customer satisfaction surveys (NPS)
• Active participation in cross-departmental and external projects

Your profile:

• Completed commercial training or similar education
• Call centre experience desired
• Fluent German in spoken and written form, French skills at least level B2 mandatory, additional languages an advantage
• Professional and friendly demeanour, as well as good manners
• Good IT skills (Outlook, Word, Excel etc.), affinity for digital products and systems
• Team player, quality-conscious, flexible and resilient

What sets us apart:

• Attractive salary package
• Flexible working hours: 40-hour week for a balanced work-life balance
• 25 to 30 days holiday per year; possibility of unpaid leave
• Comprehensive induction and targeted training offers
• Employee discounts and reductions on private insurance
• Open corporate culture, flat hierarchies and recognition of birthdays and work anniversaries
• Company events; bonuses for employee referrals and a motivated team
• Free parking on site

Ready to take success to the next level together? Become part of our team and help shape the future of urban mobility with us. TKE – move beyond

You work goal-oriented, enjoy pitching in and have fun at your work? Then we look forward to getting to know you!

If you have any questions, our HR manager, Mr Philipp Wayandt, is happy to assist you at Tel: +41 43 211 18 65. Further information can be found at: tkelevator.com/ch-de/karriere/

At TK Elevator, we want to embrace diversity and welcome everyone – regardless of ethnic origin, nationality, gender or gender expression, age, social background, religion or belief, sexual orientation, disability, marital status or other legally protected characteristics or status.

As a signatory of the Diversity Charter, TK Elevator is committed to a prejudice-free and diverse working environment with equal opportunities. Although we are not yet fully accessible, we work every day to improve for you.