yellowshark
Neuheim
Team Leader: IT Support 80-100%
- 19 October 2026
- 80 – 100%
- Permanent position
- CHF 110 000 - 125 000 /year
- German (Fluent), English (Fluent)
- 6345 Neuheim
About the job
A good IT service requires clear processes, reliable technology, and a team that takes responsibility. For our internationally active client in the Zug area, we are looking for a leader who brings these areas together and actively shapes the digital working environment.
- You use recurring faults and user feedback to sustainably improve technical solutions and workflows
- You define the services provided by Workplace Support and ensure transparent responsibilities and quality standards
- You are responsible for the availability and further development of the workplace devices used and support with demanding technical issues
- For cross-location projects, you coordinate requirements with other IT departments and manage the involved service providers
- You advance projects related to digital collaboration, Google Workspace, and AI, and participate in on-call duties as well as planned maintenance operations
- You bring leadership experience and know how to provide guidance, delegate responsibility, and build knowledge within the team
- You have already improved service processes and accompanied or led IT projects
- Google Workspace and the use of AI in the workplace are among your previous points of contact
- You combine technical understanding with a strong service mindset and keep effort, costs, and quality in view
- You communicate confidently in German and fluently in English
- Leadership of a manageable team with an international scope of activity
- Up to 40% remote work and occasional opportunities to work at other company locations
- A modern workplace with good accessibility
- Support for your professional development
- Attractive holiday discounts and additional employee benefits
Tasks
- You set priorities together with your team, organise the daily support routine, and accompany employees in their development- You use recurring faults and user feedback to sustainably improve technical solutions and workflows
- You define the services provided by Workplace Support and ensure transparent responsibilities and quality standards
- You are responsible for the availability and further development of the workplace devices used and support with demanding technical issues
- For cross-location projects, you coordinate requirements with other IT departments and manage the involved service providers
- You advance projects related to digital collaboration, Google Workspace, and AI, and participate in on-call duties as well as planned maintenance operations
Profile
- You have completed IT training and have several years of practical experience operating a service desk or workplace organisation- You bring leadership experience and know how to provide guidance, delegate responsibility, and build knowledge within the team
- You have already improved service processes and accompanied or led IT projects
- Google Workspace and the use of AI in the workplace are among your previous points of contact
- You combine technical understanding with a strong service mindset and keep effort, costs, and quality in view
- You communicate confidently in German and fluently in English
Additional Information
- Direct influence on the organisation and further development of IT services- Leadership of a manageable team with an international scope of activity
- Up to 40% remote work and occasional opportunities to work at other company locations
- A modern workplace with good accessibility
- Support for your professional development
- Attractive holiday discounts and additional employee benefits
