Customer Care & Outbound Staff

About the job

About us

As an established technology company, we offer innovative solutions in heating and air conditioning technology. With expertise, commitment, and a customer-oriented approach, we ensure reliable service and contribute to the continuous development of our company.

Tasks

• Telephone and written support of private and business customers as well as partners
• Co-design of daily deployment and appointment planning
• Receiving, recording and processing customer concerns and fault reports
• Taking over administrative tasks in daily business
• Ensuring a smooth process in customer support and scheduling

Requirements

• Very good oral and written German skills; additional languages are an advantage
• Experience in call centre, inbound/outbound area or front office
• Experience in complaint management
• High resilience and confident action in hectic situations
• Commercial basic training or corresponding professional experience
• SAP knowledge is an advantage

Offer

• Varied and responsible activity
• Collegial and helpful team
• Work in an established family business with informal culture
• Attractive employment conditions

Our offer:

This position does not match your skills? No problem, as personnel consultants, we advise personally and will suggest new positions tailored to your profile. Furthermore, we will prepare and accompany you as best as possible through the application process. In addition, we have a large well-functioning network (companies) and can thus ideally respond to your career wishes.

Please send your complete documents (as PDF) to the assigned consultant Enes Yesilcayir. He looks forward to your application. Enes.yesilcayir@diallon.ch