Head of Room Management & Events (60–80%)

About the job

Head of Room Management & Events (60–80%)

Do you keep an overview when the chairs are not yet set up in the hall, the technology suddenly fails, and five customers have questions at the same time? Do you enjoy creating a good setting for people’s events? Then we might be looking for you.

The Kulturpark in Zurich-West is a lively place for encounters, exchange, and collaborative creation. Our rooms are used by a wide variety of people and organisations – for workshops, meetings, conferences, cultural events, and much more.

For the management of our room bookings, we are looking for a committed individual starting 1 December 2026 or by arrangement.

Your tasks

You are responsible for room management and act as the central interface between our rental customers, the events, and our team. You accompany our customers from the initial enquiry through to execution and billing, ensuring they feel well looked after.

• You respond to enquiries, advise interested parties, and find the suitable room solution together with them.
• You coordinate room reservations, prepare offers, and handle billing.
• You plan and coordinate the preparation and execution of events, ensuring that rooms, furniture, technology, and infrastructure are ready at the right time.
• You support our customers on-site during events and are their first point of contact.
• You assist with technical setup and help when projectors, microphones, or other technology do not work as planned.
• You coordinate our pool of stand-in staff and ensure reliable support for our events.
• You manage the monthly newsletter and our social media activities, helping to make our rooms and services visible.

In short: You ensure that a room booking turns into a successful event.

What you bring

For this role, we are not looking for a perfect checklist but a personality who enjoys hosting, takes responsibility, and remains calm even when things get hectic.

• You approach people openly and attentively and enjoy providing excellent service around their event.
• You are a good listener, empathetic, and solution-oriented even in demanding situations.
• You are organised and keep an overview even with multiple events and enquiries simultaneously.
• You have technical understanding and are comfortable with event technology.
• You like to pitch in yourself – from setting up rooms to technical support.
• You work independently, reliably, and responsibly.
• You are flexible and willing to work outside usual office hours depending on the event.
• You communicate confidently in German and can also express yourself well in English.
• Ideally, you have experience in event organisation, room management, hospitality, hotel industry, event sector, or a comparable environment.

More important than specific qualifications or perfect prior experience are your attitude and how you interact with people. Passion, patience, flexibility, and the willingness to find a good solution even when things do not go as planned are essential to good room management for us.

What awaits you at Kulturpark

Kulturpark is a vibrant place for sustainability, education, culture, and social exchange. Our rooms bring people and organisations together and create space for new ideas, discussions, and collaborative work.

With us, you can expect:

• a varied working day with very different people, topics, and events
• a lot of personal responsibility and scope for creativity
• a committed team with short communication paths and a collegial working culture
• an inspiring environment in the heart of Zurich-West
• the opportunity to help shape a place where people come together and address future issues

Workload: 60–80 % Workplace: Kulturpark, Pfingstweidstrasse 16, 8005 Zurich Start: 1 December 2026 or by arrangement

Sound like you?

Then we look forward to hearing from you. Please send us your CV and a few personal words by 23 September 2026 explaining why you are interested in this role.

We look forward to meeting you!