Employee Support Online Service Platform

About the job

60 %

immediately or by arrangement

Your Responsibilities

• Handling enquiries regarding the online service platform via telephone, e-mail and ticket system
• Identifying faults, assigning concerns to the responsible department as well as opening, tracking and coordinating tickets with internal departments and external providers
• Maintaining and updating support documentation as well as analysing recurring issues
• Participating in department projects, especially testing new functions and introducing additional online services

Your Background

• Completed training in the ICT field (e.g. ICT specialist EFZ, computer scientist EFZ) or a comparable qualification
• Practical experience in user support, confident handling of web applications and form-based online processes
• Analytical approach to troubleshooting as well as patience and enjoyment in explaining technical matters clearly
• Very good German skills; experience with ticket or form management systems and knowledge of public administration are advantageous

For questions about the position

Mustafa Gürbuga
Project Manager Digital Services
mustafa.guerbuga@bl.ch

For questions about the application process

Ronja Ritter
HR Business Partner
ronja.ritter@bl.ch

State Chancellery

The State Chancellery is one of the Special Authorities of the Canton of Basel-Landschaft. It is the staff unit of the Cantonal Parliament and Government and is headed by the State Clerk. Together with its approximately 45 employees, it supports the Parliament, commissions and government in their work, especially in organising and preparing and following up meetings. It plans and organises cantonal elections and referendums and maintains the chronological and systematic collection of laws. It is also responsible for the website and the online service portal of the Canton of Basel-Landschaft.

Digital Services

The Digital Services department of the State Chancellery is looking for a service-oriented person to support the online service platform of the Canton of Basel-Landschaft. Through this portal, residents and companies conduct their official business digitally. As the first point of contact for users as well as for municipalities and cantonal specialist offices, you contribute to ensuring that the canton’s digital services are reliably accessible.

We offer you a varied role in a digital environment with direct contact to the public. You will work in a small team, coordinate your working days together and contribute to the further development of the canton’s digital services.

We look forward to receiving your application.