Root
Financial Application Specialist (m/f/d)
- 11 November 2026
- 80 – 100%
- Permanent position
- German (Fluent)
- 6037 Root
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
Financial Application Specialist (m/f/d)
Your new employer operates in the technology sector and develops software solutions for public administration. We specifically place specialists in this field and open the right doors for you. If you want to learn more about the company and the position, apply now.Role:
When technical error patterns meet complex business processes, people who understand both sides are needed. In this role, you are responsible for the support and further development of an extensive specialised application used by public administrations. You combine solid support knowledge with an understanding of financial processes and accompany customer concerns from the initial analysis to a sustainable technical solution.
Responsibilities:
Customer Support: You assist users with professional and technical questions regarding a central software solution for tax administrations
Professional Specialisation: You deepen your knowledge in tax collection and debt enforcement and deal with debtor management, payment transactions, as well as dunning and enforcement procedures
1st-Level Support: You regularly take over the customer hotline approximately every eight weeks and ensure professional reception and handling of requests
2nd-Level Support: You analyse more complex errors, reproduce them on test systems, and develop solutions through configuration adjustments, data corrections, or suitable workarounds
3rd-Level Support: You investigate demanding issues using SQL queries and in-depth data analyses and assist in identifying technical causes
Collaboration with Development: You coordinate with software development and business informatics to fix errors and continuously improve the quality of the application
Quality and Further Development: You participate in software tests, releases, and projects and contribute your own ideas for automating and increasing the efficiency of support processes
Qualifications:
Completed training in computer science or a commercial basic education, ideally related to taxes, finance, or accounting
Several years of experience in the support and maintenance of business applications
Ideally knowledge from a software company or from the environment of financial, tax, or ERP systems
Good practical knowledge of SQL and relational databases
Interest in the connection between IT and commercial business processes as well as enjoyment of working with numbers
Ability to quickly grasp technical and professional contexts and systematically analyse problems
Strong customer orientation, communication skills, and a solution-oriented working style
A collegial personality who enjoys sharing knowledge and actively contributes to a team
Very good German language skills; additional language skills are a plus
Benefits:
- Flexible working hours
- Attractive training and development opportunities
- Above-average holidays and days off
- Canteen, meal allowances and discounts
- Participation in or coverage of parking costs
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https://rocken.jobs
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https://rocken.jobs/application/profil-erstellen/
Work location
Root
Contact
Marco Alvarado,
+41443852147
