Abacus Consultant (Support) 80% - 100% (a) in Zurich or St. Gallen

About the job

Are you passionate about excellent and solution-oriented customer support? Do you care about a professional appearance and qualified assistance for our customers just as much as we do? Then bring your commitment and expertise to our support team!

In this exciting role, you will handle the diverse and complex user queries about Abacus from our customers by phone. The goal is for you to resolve the majority of requests yourself. This requires comprehensive expertise, which we will provide you through a structured onboarding process!

What makes your daily work exciting:

• Ensuring 1st and 2nd level support while adhering to agreed response times according to SLA
• Independent analysis, processing, and documentation of support requests
• Qualified handover of complex cases to the responsible teams for 3rd level support
• Processing and follow-up of open tickets and ensuring sustainable solutions
• Technical support for other teams as well as active knowledge transfer within the support team
• Active knowledge transfer within the support team to ensure excellent service together

What you bring with you:

• You have completed a commercial or technical education – ideally complemented by a business-oriented degree (completed or in progress).
• You work in a structured manner, take responsibility willingly, and keep an overview even in demanding situations.
• You communicate clearly, stand by your decisions, and advocate for respectful, fair, and transparent interaction.
• You are team-oriented, committed, and seek sustainable solutions together with colleagues and customers.
• Customer orientation, appreciation, and reliability are a matter of course for you.
• You have an interest in modern business software solutions and enjoy digital tools – experience with Abacus or other ERP systems is a plus.
• You want to develop professionally and personally and are open to change.

And this is what you get in return:

• A motivated team with collegial support, appreciative interaction, and genuine enthusiasm for customer support
• Varied tasks around Abacus and room for personal responsibility in daily contact with our customers
• Structured onboarding by experienced colleagues – so you can work independently quickly
• A modern working environment with inspiring offices, shared desk concept, and focus zones at four locations
• An attractive salary as well as very good social benefits (including covered daily sickness and accident insurance premiums) and numerous additional benefits such as public transport contributions, free parking, mobile subscription, AXvital programme, and much more

We have much more to tell you. For example, what else makes your job with us exciting. Who we are and how we tick. So don’t hesitate and form your own impression.

Already fired up? Would you rather start today than tomorrow? Then send us your CV or the link to your LinkedIn profile. You can skip the cover letter; we are very straightforward about that.

And what does the (a) in the job title mean? It is our statement for diversity. We value mixed teams. Age, origin, skin colour, or gender do not matter to us. With us, (a)ll are welcome who help us move forward with their talent.