Internal Customer Service Assistant

About the job

Your mission

As an Internal Customer Service Assistant, you play a key role in coordinating requests from subsidiaries and various group entities. A true facilitator, you ensure the follow-up of requests, the flow of information, and the necessary administrative support for the smooth running of activities.

Your responsibilities

Internal customer service and coordination

• Be the primary point of contact for subsidiaries;
• Receive, qualify and process internal requests;
• Create, manage and track tickets on the various platforms used;
• Ensure the follow-up of files and coordinate exchanges with different internal departments;
• Direct requests to the appropriate contacts and ensure necessary follow-ups until resolution.

Administrative support

• Manage telephone calls, emails and mail from subsidiaries;
• Prepare and monitor documents requiring validation, signature or legalisation;
• Ensure the reception, processing and distribution of incoming information and documents;
• Guarantee smooth communication between the different group entities.

Activity monitoring and commercial support

• Keep tracking tables of requests, files and ongoing cases up to date;
• Participate in the administrative follow-up of distribution sites;
• Ensure the quality and updating of data in management tools and the CRM;
• Support sales teams in the administrative follow-up of their activities;
• Participate in the creation and monitoring of dashboards and performance indicators;
• Contribute to the future development of reporting and Business Intelligence (BI) tools.

Your profile

• Commercial employee CFC or equivalent training;
• First experience in an administrative or customer support role is an asset;
• Excellent command of French and English, both spoken and written;
• German is an advantage;
• Good knowledge of Microsoft Office tools and ease with IT tools;
• Driving licence essential.

Your strengths

• Strong motivation and eagerness to learn;
• Service-minded and internal customer orientation;
• Excellent organisational and coordination skills;
• Interpersonal ease and team spirit;
• Rigour, autonomy and proactivity;
• Interest in discovering the overall functioning of a company and collaborating with different professions.