Dispatcher (m/f/d) 80-100%

About the job

Your tasks:

• Ensuring efficient and timely deployment planning as well as high customer satisfaction
• Responsibility for the assigned dispatch region as well as cross-regional planning, information exchange and mutual support within the dispatch team
• Scheduling of service and repair assignments including daily and weekly planning, route planning and route optimisation
• Short-term rescheduling in case of emergencies and absences
• Operation of the company’s telephone and email centre: receiving customer enquiries and service orders via all customer channels and forwarding them to the responsible departments
• Recording and updating orders in SAP / SAP Field Service Management
• Maintaining master data in SAP
• Appointment scheduling and ongoing information to customers about order status
• Obtaining customer feedback
• Coordination and information exchange with service technicians
• Collaboration with the new equipment and spare parts departments

Your profile:

• Completed commercial vocational training or comparable experience
• Experience in dispatch or customer service is an advantage
• SAP knowledge is an advantage
• Reliability and sense of responsibility
• Teamwork skills
• Enjoyment of daily contact with customers
• Very good German language skills, spoken and written

We offer:

• Varied working day
• Responsible and independent work in a well-coordinated dispatch team
• At least 5 weeks’ holiday, additional public holidays
• 40-hour working week, flexitime and further flexibility (working time models) possible
• 100% salary during military and civil protection service
• Generous long-service gifts
• Working in a family business

Are you interested and looking for a new challenge? Then we look forward to receiving your complete application documents online, by email or post. Modern application formats (e.g. video application) are also possible. Mr Markus Liebi will be happy to answer any questions.