CSS
Root / hybrid
Specialist Coach Customer Service Centre 80-100%
- 03 November 2026
- 80 – 100%
- Permanent position
- German (Fluent)
- 6039 Root / hybrid
About the job
Supporting our customers individually is part of our DNA. In the Customer Service Centre, we work together to ensure everything runs smoothly. As an empathetic and solution-oriented personality, you will further develop the professional competence of our new employees. With your strong customer awareness, you make a valuable contribution to achieving our high customer satisfaction. Your agility helps you feel comfortable in a dynamic environment, to introduce new ideas, and to respond flexibly to constantly changing market conditions.
Specialist Coach Customer Service Centre 80-100%
This is what your daily routine looks like
- At the heart of it: You answer telephone and written enquiries from your Customer Service Centre colleagues and support them in their further development.
- You conduct live and practical coaching sessions on designated practice days and take on the training of temporary employees.
- With targeted communication, you ensure the competence of new employees, analyse the potential of individual employees, and develop them further with jointly defined measures.
- You work closely with team leaders and other departments, providing suggestions and input.
- Due to your interconnected thinking, you offer valuable improvement suggestions regarding processes, systems, etc.
- For personal exchange with employees, your presence is mostly on site.
What you bring with you
- First and foremost: Your completed training and your solid knowledge in health insurance serve as the foundation for this exciting role.
- The VBV certification as well as additional training in coaching or teaching/training is an advantage.
- Working with people and enjoying coaching helps you to guide your team proactively into the future.
- Due to your flexibility and willingness, you master new challenges in the team without problems.
- Your technical affinity is important to meet the dynamics and high standards of our user systems.
- With your confident command of German (spoken and written), you contribute to a quality-oriented customer service.
CSS Insurance
6039 Root / hybrid
6039 Root / hybrid
