Zürich
IT Operations and User Support Specialist (m/f/d)
- 01 October 2026
- 100%
- Permanent position
- English (Fluent), German (Fluent)
- 8001 Zürich
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
IT Operations and User Support Specialist (m/f/d)
Precision, trust and genuine closeness to medical partners – our Rocken partner is a physician-led family business in the field of medical laboratory diagnostics. With over 60 years of experience, the company combines the highest quality standards with personal service. The scope of activities includes high-quality laboratory analytics and practical services for medical practices. The combination of expertise and passion is central – every analysis is carried out by people who ensure precise results every day. The corporate culture is characterised by family values, continuity and genuine responsibility for health. Here, not only the result counts, but also the path to it. Are you ready to become part of a team that unites medical quality with human closeness? Then we look forward to connecting you with our Rocken partner.Responsibilities:
Ensuring a stable IT working environment through continuous monitoring of the availability of network, hardware and software as well as support of the deployed workstation technology.
Administration of user accounts and permissions as well as technical management of mobile devices and communication solutions including configuration, installation and maintenance.
Structured handling of internal support requests: faults and problems in the areas of hardware, software, network and communication are localised, narrowed down and resolved.
Further tasks include packaging and installation of software and updates, creating practical instructions and documentation, as well as participating in IT projects and optimising existing workflows.
Qualifications:
Completed training and/or further education in the IT field as well as solid, several years of professional experience in IT support.
Good knowledge of Microsoft operating systems for clients and servers as well as confident handling of Microsoft 365; experience in the area of telephony is a plus.
Strong service and solution orientation, combined with quick comprehension, flexibility and a reliable working style.
Communication skills, commitment, resilience and high social competence for regular contact with internal customers; German written and spoken fluently and good knowledge of English.
Benefits:
- Good transport connections and accessibility
- Attractive training and development opportunities
- Open corporate culture
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Zurich
Contact
Redon Hoxha,
+41443852143
