KPT Krankenkasse AG
Bern und Homeoffice
Customer Reaction Management Clerk
- 26 October 2026
- 80 – 100%
- Permanent position
- German (Fluent), Italian (Intermediate)
- 3014 Bern und Homeoffice
About the job
KPT is one of the ten largest health insurers in Switzerland. The satisfaction of our customers is our success.
Complex questions, clear answers: Our Customer Specialist Management advises the operational departments, contributes to process improvements, and ensures professional customer reaction management. Do you enjoy getting to the bottom of customer concerns, can explain complex matters, and want to sustainably strengthen customer satisfaction?
*Benefits may vary for certain employments (e.g. temporary, fixed-term, temporary help).
Complex questions, clear answers: Our Customer Specialist Management advises the operational departments, contributes to process improvements, and ensures professional customer reaction management. Do you enjoy getting to the bottom of customer concerns, can explain complex matters, and want to sustainably strengthen customer satisfaction?
Customer Reaction Management Clerk
What you can achieve
- You ensure professional and customer-oriented customer reaction management.
- You carefully analyse incoming customer feedback and derive concrete optimisation and action areas from it.
- You initiate, manage, and accompany improvement measures until successful implementation.
- You continuously develop processes, methods, and tools in customer reaction management.
- As a competent contact person, you advise and support the involved departments on customer-related issues.
What distinguishes you
- a completed commercial or comparable basic education
- professional experience in health insurance, ideally in customer service or complaint/case management
- a pronounced customer orientation with strong communication, conflict, and advisory skills
- an independent, structured, and solution-oriented working style
- flawless German spoken and written with good Italian skills
Your benefits
Work and holidays
- 40-hour week and flexible working hours
- Home office options
- 25 days holiday, 30 days from age 50
- 24th & 31st December paid holidays
- 15 minutes paid breaks each morning and afternoon
- Free fruit
- Varied drinks and food offer in the in-house cafeteria
- Modern office premises directly at Wankdorf Bern station
Mobility
- CHF 300.– rail coupon for an annual, route, general subscription (GA) or half-fare PLUS
- CHF 2,200.– Reka-Pay per year with 20% discount
- Annual half-fare travelcard for business trips
Maternity & paternity, family
- 100% continued salary payment during maternity for 16 weeks
- 100% continued salary payment during paternity for 4 weeks
- Marriage allowance
Illness, accident, retirement provision
- 100% continued salary payment during illness and accident for 2 years
- 50% premium coverage for daily sickness benefits, 100% for non-occupational accident insurance
- KPT staff pension fund: 60% employer contribution and choice between 2 options
Further training
- Cost contribution for further training
- Varied external and internal training and further education offers
And furthermore...
- Contribution to basic insurance and attractive conditions for supplementary insurances
- CHF 40.– per month for drinks/food at KPT
- Free massage once a month
- Service anniversary gifts every 5 years
- Attractive employee referral bonuses
- Free membership of the Commercial Association
- Discounts at partner companies (fitness & sport, family, car, insurance, culture and leisure)
*Benefits may vary for certain employments (e.g. temporary, fixed-term, temporary help).
Technical questions?
Markus Sinz
Team Leader Customer Specialist Management
+41 58 310 92 00
Questions about the application?
Nicole Lüthi
HR Business Partner
+41 58 310 91 75
We look forward to direct applications. Our own conditions and General Terms and Conditions apply for personnel recruitment agencies.
