Clerk Technical Service & Scheduling 100% (m/f/d)

Introduction

Tasks

You are an important hub between customers, service technicians and internal specialist departments and ensure that service assignments are organised efficiently and processed administratively cleanly.

• Processing customer enquiries regarding spare parts, service and repairs
• Creating and tracking offers and service orders
• Organisation and coordination of required spare parts
• Recording and complete documentation of ongoing orders
• Checking and processing service reports
• Preparation of documents for invoicing
• Maintenance of customer, system and order data in the system
• Planning of maintenance, installation and fault assignments
• Coordination of appointments between customers and service technicians
• Ongoing adjustment of deployment planning in case of short-term changes or urgent cases
• Optimal planning and utilisation of available service technicians
• Support in coordinating on-call and emergency deployments

Profile

• Completed commercial or technical basic training
• Ideally experience in sanitary, mechanics, electrical or a comparable field with a technical background
• Good technical understanding and the ability to correctly classify technical customer concerns
• Experience in scheduling, service coordination, service administration or technical customer service is an advantage
• Confident handling of ERP systems and MS Office
• Experience with deployment planning or service management systems is an advantage
• Structured and solution-oriented working method
• Strong customer and service orientation
• Communication skills and assertiveness
• Resilience and decisiveness, even when things get hectic
• Independent working and high quality standards
• Ability to recognise connections and set priorities correctly

Benefits

• Versatile interface function between technology, customers and service
• Combination of organisation, administration and technical topics
• Independent area of responsibility
• Varied daily work with different customer concerns
• Collaboration with service technicians and various internal specialist departments
• Exciting and technologically demanding environment

Contact Information

If you have any further questions about this job offer (Reference: JN -112026-1198872), please contact Marcel Amrein at +41 58 233 37 43.

About us

Adecco is the market leader for personnel solutions in Switzerland and worldwide. Every day, our teams at our around 50 locations throughout Switzerland ensure the best match between candidates and customers in various professional fields and industries.

Adecco Switzerland is a company of the Adecco Group, the world’s leading company for Talent Advisory and Solutions. We believe in preparing everyone for the future and employ over 3.5 million people daily. We recruit, develop and train talents in 60 countries and enable organisations to help shape the future of work.