Incident and Problem Manager

About the job

Zollikofen, Switzerland (and home office) | 90-90%

What you can contribute

• Promote compliance with quality standards and support efficient ticket processing
• Monitor, optimise and continuously develop incident and problem management processes according to ITIL
• Ensure root cause analysis, lead problem meetings, stay continuously informed and ensure that measures are implemented
• As the central contact person, ensure transparent communication with specialist departments, management and customers
• Conduct data analyses for proactive identification of causes of disruptions and potential improvements

What makes you unique

• Higher education (FH/HF) in business informatics or a comparable qualification with relevant professional experience
• Several years of experience in incident and problem management as well as sound knowledge of ITIL V4 and BMC ITSM Remedy
• Analytical thinking skills and the ability to develop sustainable solutions and communicate them appropriately to the target audience
• Strong customer and service orientation, combined with an independent, resilient and flexible working style
• Very good knowledge of two official languages and good English skills

In a nutshell

When things get critical, you keep control.

What we offer

• Working for Switzerland We are committed to the Swiss success model and work for the benefit of the population.
• Lived diversity Thanks to equal opportunities, we develop our skills and bring in different perspectives.
• Healthy at the workplace We support and advise our employees in the area of physical and mental health.

All benefits

How much (B)IT is in you?

We - the Federal Office of Information Technology and Telecommunications (BIT) - are the forward-looking and agile office. Curious minds, ambitious doers and innovative forward thinkers develop diverse digital solutions for Switzerland with us. We support and promote mobile and location-independent working. This allows our team players to organise their work flexibly and individually wherever possible - for the compatibility of family and career. In addition, we cultivate an open "du" culture at BIT and support you and your future with a wide range of training and further education opportunities.

Additional information

Please apply via our application management system. Click on "Apply now".
We do not consider recruitment agencies for this position.

Questions about the position

Marco Gerber
Head of Chapter Support Services
+41 58 46 33199