SAP Supporter (80 - 100%)

At SIGA, we strive for a world where buildings do not waste energy. SIGA produces a completely airtight, energy-efficient building envelope made of high-quality membranes, sealing tapes, and sealants, which are distributed worldwide. Today, more than 650 employees in 23 countries work to realise this vision.

The SAP team ensures that all SIGA processes are optimally mapped in the SAP system and that a smooth flow of information is guaranteed. We accompany digitalisation, ensure legal requirements are met, and drive innovations forward to sustainably increase productivity throughout the company.

Do you want to shape the interface between business and technology and ensure a stable and efficient SAP operation? Then you are in the right place with us!

Qualifications and Characteristics

• Completed training as an ICT specialist, computer scientist, business administrator, logistician with vocational baccalaureate, or comparable qualification
• At least 3 years of professional experience, ideally in an industrial environment
• Very good German skills (native language) as well as good English skills (level B1)
• Solid experience in SAP user support including debugging, confident handling of MS Office, and experience with project management and documentation tools such as Jira or Confluence
• Interest in complex system landscapes as well as the ability to work analytically and solution-oriented

About the Job

As an SAP Supporter, you ensure professional user support for the modules MM, SD, PP, and EWM. You are responsible for independently handling and sustainably resolving 1st-level incidents while adhering to defined service levels. You analyse, prioritise, and prepare more complex 2nd- and 3rd-level requests for forwarding to internal specialists or external partners. In addition, you record and evaluate helpdesk tickets, derive measures from them, and actively contribute to the continuous improvement of support quality. For recurring problems, you develop sustainable solutions to optimise SIGA's business processes.

You maintain and create support documentation, work instructions, as well as process and system documentation. Additionally, you support the planning and implementation of system introductions, rollouts, and user acceptance tests. Close collaboration with departments, key users, and IT teams is part of your daily routine, as is actively participating in the further development of the SAP system landscape. Through your commitment, you help ensure that digitalisation at SIGA is consistently and successfully advanced.

What We Offer You

• Become part of our highly motivated SIGA family and make a meaningful contribution against global climate change and for the protection of our environment
• A balanced life-work balance. For us, home office and flexible working hours are a matter of course
• Through our pronounced lean culture, you can actively contribute to the process design at SIGA
• A unique innovative company culture focused on continuous improvement, flat hierarchies, and fast decision-making processes
• Flexible holiday arrangements, with the possibility to increase from five to seven weeks

Apply Now!