Inside Techsupport / Helpdesk (f/m/d) 100%

At Endress+Hauser, progress happens through collaboration. As a world-leading provider of measuring instruments, our more than 18,000 employees shape the future in the field of process automation. Whether in innovating and implementing new technologies as a team, collaborating in the development of new devices, or strengthening important relationships with various global industries: our work is based on building trusting relationships that help everyone succeed. As a family-run company, we look beyond short-term goals and work to create a future-oriented vision for our employees, our customers, and the world in general.

To strengthen our team, we are looking for a technically skilled and service-oriented personality as a Product + Application Specialist / Support Technician.

What is the role about?

Are you passionate about analysing technical issues and finding sustainable solutions together with customers and internal specialists? Is your strength in explaining technical contexts clearly and competently supporting customers in the use of our products? Do you enjoy working at the interface between customers, the service organisation, and our international Product Centres?

Then you might be exactly the person we are looking for. In this varied role, you will support our customers as well as internal contacts with technical questions regarding our measurement and automation solutions and make an important contribution to high customer satisfaction.

What tasks will you take on?

You will

• advise customers and internal contacts on technical questions about products, applications, commissioning, faults, and complaints.
• analyse technical problems and develop sustainable solutions together with internal and external parties.
• handle, document, and follow up on service cases and technical inquiries within the framework of case management.
• provide professional support to our service organisation and service technicians in both internal and field service.
• contribute to the maintenance and further development of knowledge management and share technical know-how within the organisation.
• work closely with customers, Product Centres, sales, and other internal departments.

What do we expect from you?

You

• have completed a technical vocational training in electrical engineering, automation, mechatronics, mechanical engineering, or a comparable field.
• ideally have completed further technical training (HF, TS or equivalent).
• bring several years of professional experience in a technical environment, preferably in measurement, control and regulation technology, or industrial automation.
• possess strong skills in technical problem analysis and solution finding.
• convince with your communication skills, service orientation, and structured way of working.
• work independently, responsibly, and keep an overview even with complex issues.
• have very good German and English skills, French is an advantage.

What can you expect from us?

• We are a family-run company with great commitment and a sustainable vision.

• We promote lifelong learning through diverse training and further education opportunities, internal knowledge transfer, and e-learning.
• We value a balanced work-life balance and offer flexible working hours and the possibility of remote work to support our employees in maintaining a healthy balance.
• We place great importance on the well-being of our employees by providing comprehensive company pension schemes and access to health services that promote the overall well-being of our employees.
• We support family-friendly concepts, including day nurseries and childcare during holidays, to help our employees reconcile their professional and family commitments.