ICT Operational Support Digital Workplace (m/f/d) | Rollout

About the job

ICT Operational Support Digital Workplace (m/f/d) | Rollout

ICT Operational Support Digital Workplace 100% (m/f/d) | Support & Rollout Coordination | Bern

For a client in the insurance sector, we are looking for a technically inclined, communicative and well-organised individual to support workplace support and a company-wide workplace rollout.
You will assist users with technical questions, accompany the exchange of workplace devices and coordinate the associated tasks and appointments. You will work closely with the Service Desk, Engineering, internal departments and external partners. Practical support and coordination are weighted approximately equally.
The position is also suitable for junior profiles and career changers who bring technical practical knowledge, organisational talent and enjoyment of direct user contact.

Tasks:
• Support in workplace support, including initial clarifications of technical problems and participation in 2nd level support.
• Processing, documentation and follow-up of support and rollout tickets.
• Practical accompaniment of device changes, including support in transferring the previous workplace environment to new devices.
• Coordination of rollout appointments, device changes and orders as well as timely information of the affected users.
• Support of the IT Lounge as a direct contact point for users.
• Coordination of technical questions and necessary process steps with Engineering.
• Collaboration with the Service Desk on open support cases and escalations.
• Coordination with internal contacts and external infrastructure and workplace partners.
• Support with organisational and operational tasks related to the Digital Workplace.

Experience:
• Initial practical experience in ICT support, workplace support or a comparable technical environment - for example through employment, training, internships or a career change.
• Technical understanding of Windows workplaces, client hardware and typical user problems.
• Technical training or comparable practical knowledge.
• Organisational talent and a structured way of working: You keep an overview even with several parallel support cases, appointments and coordination.
• Good communication skills and enjoyment in supporting users and working with different contacts.
• Service orientation, reliability and ability to work in a team.
• Very good German skills and sufficient French skills for simple conversations in everyday work. Sometimes English is also possible in exchange with French-speaking colleagues.
• Willingness to be on-site in Bern about 80% of the time.

Advantageous:
• Experience in 2nd level support of workplace solutions.
• Experience with device changes, workplace rollouts or tasks in client lifecycle management.
• Knowledge of Windows 11 and Microsoft Intune.
• Experience with ticketing tools such as Jira or BMC; training in the tools used is possible.

Reference no.: 925210DO
Role: ICT Operational Support Digital Workplace (m/f/d)
Location: Bern and region
Workload: 100%
Start: 01.10.2026
End: 30.09.2027

If this position has aroused your interest, please send us your complete dossier via the link in this advertisement. If this position does not suit your profile well and you wish to receive other positions directly, you can also send us your dossier via this advertisement or to jobs[at]itcag[dot]com. Contact us for more information about our company, our positions or our attractive payroll-only programme: +41 41 760 77 01.
About us:
ITech Consult is a Swiss company certified according to ISO 9001:2015 with branches in Germany and Ireland. ITech Consult specialises in the placement of IT candidates for contract work. We were founded in 1997 by IT professionals and therefore know how important professional support is when searching for and working on projects.