Hotel & Event Sales Officer

About the job

Join us!

We are looking for the next Hotel & Event Sales Officer to join our team at the Hotel and Vatel School.

Workplace Vatel Switzerland **** in Martigny

Start date immediately

Contract type Permanent, full-time

OUR MISSION

As a Hotel & Event Sales Officer, you will be a hands-on person with real commercial strength to efficiently manage requests from professional and private clients as well as prospect and develop sales of our various spaces; hotel, restaurant and events.

MAIN TASKS

Commercial coordination and organisation:

• Manage and market the hotel and restaurant products with the establishment's various target clients.
• Be the sole point of contact for the client, from contract signing to post-event follow-up.
• Handle incoming requests and propose suitable offers.
• Prepare service orders and forward them to the relevant departments, acting as the liaison between the client and the various departments involved.
• Coordinate and brief, in addition to internal departments, external providers involved in event execution (decorators, technicians, entertainment).
• Prepare invoicing for event services and ensure follow-up with the finance department.
• Develop and monitor the budget for each event, ensuring cost and margin control.
• Welcome and support MICE clients during their events at the hotel.
• Ensure an active presence during events to guarantee the proper execution of sold services and client satisfaction.
• Ensure constant compliance with safety, hygiene, quality standards and legal requirements during events.
• Contribute to the continuous improvement of the hotel's event processes and offerings.

Prospecting and commercial development

• Actively prospect new clients in the Corporate, MICE, Groups, Accommodation and Catering segments.
• Develop and maintain a portfolio of companies, agencies, referrers and partners.
• Develop sales materials such as banquet, seminar files and brochures.
• Conduct sales calls, commercial meetings, site visits and offer presentations.
• Ensure commercial follow-ups and proposal tracking until conclusion.
• Occasionally represent the establishment at trade fairs, workshops and professional events.
• Provide regular reporting of commercial activity to Management.
• Implement commercial actions defined with General Management and contribute to achieving the establishment's revenue targets.

Promotion and external communication

• Contribute to marketing materials and commercial actions, in collaboration with the communication agency and Management.

YOU ARE THE RIGHT PERSON IF

• Bachelor's degree or equivalent in hospitality, tourism, events or business.
• Successful first experience in a commercial and event role, ideally in hospitality or the MICE sector.
• Good command of common office tools and social media for professional purposes.
• Knowledge of Opera Cloud software is a real asset.
• Fluent in French and English (spoken/written), German is an advantage.
• Excellent service sense and concern for client satisfaction.
• Organised, rigorous.
• Ability to work independently and in a team.
• Strong sense of responsibility, reactive and calm in unexpected situations.
• Good communication skills with varied interlocutors.
• Proactive and creative, especially in digital communication.
• Impeccable behaviour (working with young students).
• Flexibility and availability during events held in the evening or at weekends.

WE OFFER

• A job in a warm restaurant with a dynamic team;
• Temporary accommodation possible subject to availability
• Training opportunities
• Preferential rates within the hotel and restaurant
• Free parking
• Staff meals at advantageous prices prepared by our kitchen team