Customer Service Advisor International DE/EN (a) 80-100%

Customer Service Advisor International DE/EN (a) 80-100%

Do you enjoy regularly interacting with customers and like to show your commitment in a collegial environment? The 14-member team at Elisa is looking for a dedicated and communicative Customer Service Advisor (a).

What to expect

• Versatile and customer-oriented role with frequent telephone contact in an international environment and various administrative tasks in the back office
• Providing telephone and written information on insurance matters, products and services to insured persons residing abroad and authorities in various languages
• Checking insurance obligation and place of residence according to KVG, VVG and the Bilateral Agreements
• Preparing quotes and handling insurance entries and exits

What you bring

• Commercial apprenticeship (EFZ) or proven professional experience in an administrative environment, at least two years of experience in telephone or direct customer contact, several years of experience with a health insurance company is an advantage
• Further training VBV is an advantage, willingness to complete the Insurance Broker Certificate VBV (financed by Helsana)
• Very good German and English, Italian at least level C1 desirable
• Good MS Office user skills
• Enjoy daily telephone customer contact, as well as efficient, multifunctional and independent working style

Do you have questions about the application process?

Excellent employer

Helsana is repeatedly recognised in the areas of health promotion, recruiting quality and work-life balance.