Emmen
ICT Support Specialist (m/f/d)
- 26 September 2026
- 80 – 100%
- Permanent position
- German (Fluent)
- 6020 Emmen
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre, both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in personnel recruitment and career planning.
ICT Support Specialist (m/f/d)
Our Rocken partner develops integrated enterprise software and connects ERP, CRM and e-commerce on a central platform. The company stands for sustainable digital solutions, update guarantees and technological sovereignty. As an established provider, it focuses on innovation with foresight and long-term customer relationships. Development is characterised by modern architecture, well-thought-out data structures and the targeted use of new technologies. Projects are not only implemented technically but are designed with a view to stability, security and future viability. Precision, perseverance and teamwork are core values. Collaboration takes place in interdisciplinary teams that work closely together from project management through UX design to business development. Fancy software development with responsibility and prospects? Then become part of a company that consistently combines quality and innovation. Our Rocken partner offers you a challenging environment with genuine scope for creativity.Role:
For a modern IT service environment, a motivated individual is sought to support customers in the daily operation of their ICT infrastructure. The focus is on independently handling support requests, analysing technical faults and collaborating with internal specialists.
The position is also suitable for career starters with completed ICT training and offers the opportunity to gain practical experience in support, cloud environments and system technology.
Responsibilities:
Independent handling of support requests from receipt through analysis to solution finding
Investigation and resolution of alerts from monitoring and surveillance systems
Clarification of technical issues and procurement of relevant information for fault analysis
Coordination and involvement of internal specialists in more complex support cases
Participation in the optimisation of support processes, maintenance of the knowledge base and technical documentation
Monitoring of cloud services and customer infrastructures as well as support with installations, maintenance and system migrations
Qualifications:
Completed training as an ICT specialist EFZ platform development, ICT technician or comparable qualification; school leavers are also welcome
Initial practical experience in IT support is an advantage
Independent, solution-oriented and structured working style
Strong team skills, friendly demeanour and networked thinking
High quality awareness and commitment to solving tasks reliably and sustainably
Very good German language skills
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Emmen
Contact
Diego Barth,
+41443852145
