Commercial Solution Manager CSM (m/f/d) 100% as agreed

About the job

Commercial Solution Manager CSM (m/f/d) 100% as agreed

The family business STIHL, founded in 1926, is one of the leading providers of motorised equipment for forestry, landscaping, construction, and garden care. As STIHL Vertriebs AG, we are responsible for the sales and marketing of our products in Switzerland and the Principality of Liechtenstein. To strengthen our team, we are looking for a committed Commercial Solution Manager CSM (m/f/d).

In this role, you will support the Head of CSM in building and implementing the CSM strategy. You will establish and maintain business relationships with end users, analyse customer requirements together with key dealers, and market STIHL product solutions focusing on sales, market share, and the strategic field of professional battery products. Additionally, you will prepare specifically for the future leadership and development of a professional specialist retail network, thereby making an important contribution to sustainably strengthening the market position of the STIHL brand.

Your tasks

• Establishing and maintaining business relationships with end users, especially in target groups such as landscaping, municipalities/authorities, and facility management

• Analysing the customer structure, selecting potential customers, and setting priorities

• Analysing customer requirements together with key dealers as well as presenting and marketing STIHL product solutions

• Contributing to achieving the sales and turnover targets of the sales company as well as to the sustainable development of STIHL’s market position in the Swiss market

• Efficient use of the marketing budget, e.g. for test offers, factory visits, workshops, incentives, and giveaways

• Proactive collaboration with the Head of CSM, sales managers, regional sales managers, and application consultants

• Coordinating projects and joint activities in specialist retail, e.g. profit days and demonstration tours

• Coordinating demo tours and demonstrations with application consultants

• Recording and forwarding customer requirements and wishes to product management, product development, sales, or customer service

• Reporting and efficient use of Dynamics CRM for relevant administrative processes

• Actively pursuing public procurement tenders and managing contracts/agreements in cooperation with internal sales

• Promoting digital competence with end customers, e.g. in connection with fleet management and STIHL Connect

Your profile

• Completed commercial or technical training, ideally with further education in sales, e.g. as a sales specialist

• At least five years of experience in field sales and/or key account management; experience dealing with end customers is an advantage

• Industry knowledge in sales and/or in the use of tools and machines; experience in forestry and gardening is an advantage

• Strong methodological skills in negotiation, entrepreneurial thinking and action, decision-making ability, and independent working

• Strategic thinking as well as the ability to develop and implement concepts

• Reliable, conflict-capable, committed, and team-oriented personality with personal responsibility, reliability, willingness to change, and assertiveness

• Fluent German, very good English skills in spoken and written form, and good French skills; knowledge of Italian is an advantage

• Good MS Office skills, very good knowledge of MS Excel, and good knowledge of Dynamics CRM or a comparable CRM system

• Driving licence category B

Our offer

• A varied and strategically important role in a successful family business

• Attractive employment conditions and social benefits

• Extensive induction and training opportunities

• Company vehicle, also for private use

• A motivated and collegial team

• Modern work equipment and support from a professional back office

Your application

If you feel addressed and would like to become part of our team, we look forward to receiving your application. Please use the opportunity to apply via this online application tool. Applications via recruitment agencies will not be considered.