Reservation & Service Centre Night Agent (all genders)

Are you an organisational talent with a passion for hospitality and enjoy working at night? Do you keep an overview even during quiet hours and are the reliable contact person for our guests? Then we are looking for you for our digital Service Centre at night!

• You process and monitor all incoming reservation requests during the night by phone, e-mail, via OTA platforms and direct bookings.
• You are the central point of contact for our guests outside regular reception hours and provide telephone support for check-in questions or problems.
• You coordinate between our digital reception, our partner businesses as well as the housekeeping and commercial teams to ensure a smooth process.
• You carefully record, update and check reservations in the Property Management System (PMS).
• You monitor room availability and ensure optimal occupancy.
• You independently and solution-orientedly handle complex written enquiries and special cases.
• You ensure professional guest service – even without direct personal contact – and are the "voice of the house" at night.

• You have completed training as a commercial clerk EFZ in the hotel-gastro-tourism sector or as a hotel communication specialist EFZ.
• You have already gained initial experience in hotel reservations or front office, ideally in night shifts.
• You have knowledge of hotel reservation systems such as Apaleo or comparable PMS solutions.
• You are proficient in Microsoft Office as well as OTA extranets like Booking.com or Expedia.
• You impress with a professional telephone manner and a strong sense of hospitality, even during night hours.
• You work independently, in a structured manner and like to take responsibility.
• You are characterised by high reliability and keep an overview even during demanding night shifts.
• You have very good German and English skills; additional language skills are a plus.

• Attractive employee and Family & Friends rate - treat yourself or your loved ones to a little break
• Exclusive discounts at over 150 attractive partner companies via Swibeco
• Free use of our fit & well offers - stay healthy and relaxed, right here in our house
• Unlimited free drinks – water, tea and coffee are available to you at any time.
• Loyalty pays off: We reward you with recruitment and length-of-service bonuses
• Individual training and development opportunities - we support you in developing your talents