Application Support 1st Level Finance & Billing (m/f/d) 80-100%

About the job

Welcome to Rhenus!

The Rhenus Group is one of the leading global logistics service providers. Along the entire supply chain, we offer customised solutions for companies from a wide range of industries. From multimodal transports to perfect storage, from smooth customs clearance to innovative value-added services: we are always at the cutting edge and by our customers' side.

What to expect

• You will manage our business applications with a focus on finance, billing and logistics processes.
• As the first point of contact for our specialist departments, you will support questions regarding system usage and handle support requests in 1st level support.
• You will analyse errors, malfunctions and user enquiries, document the results and ensure a sustainable solution or forward them to the responsible department.
• You will maintain and continuously expand the knowledge database as well as training and support documents.
• You will actively participate in tests, releases, system adjustments and the introduction of new functions.
• In close cooperation with process owners, power users, application support and external service providers, you will ensure smooth operations.
• You will actively support the setup and mapping of interfaces between different systems.
• You will identify optimisation potentials in processes early and contribute corresponding improvement suggestions.
• Together with the team, you will drive the digitalisation of our business processes forward and accompany innovative projects in the finance and logistics environment.

What you bring with you

• You have completed commercial training, training in forwarding/logistics or a comparable qualification.
• Ideally, you have already gained experience in invoicing, billing, finance processes or operational logistics.
• Initial experience in application support, helpdesk or IT support is an advantage.
• You have a strong IT affinity and are interested in digital processes and systems.
• Analytical thinking as well as enjoyment in root cause analysis and sustainable error correction characterise you.
• Knowledge of ERP, transport or billing systems is a plus.
• Ideally, you have initial experience in data management as well as with interfaces and integrations.
• You communicate fluently in German and have good English skills, both spoken and written.
• An independent, structured and careful way of working is natural for you.
• Your pronounced service orientation, team spirit and communication skills convince in everyday work.

What you can look forward to

• Company pension scheme: Plan your future with our comprehensive
  pension scheme.
• Employee discounts: Thanks to our large network of partners, you benefit from
  exclusive discounts with numerous providers.
• Flat hierarchies: Thanks to our lean organisational structure, you can communicate directly with decision-makers.
• Free parking spaces: Nobody likes to start the day searching for a parking space
  - we guarantee free parking for everyone.
• Great team: It’s the people who make the difference - and with us, you will be part of a great team.
• Room for innovation: Implement your ideas in an environment that fosters creativity and empowers you to drive change.