R&D Engineer - Technical Investigation & Failure Analysis

About the job

Are you an expert in technical investigation and a passionate problem solver? As an R&D Technical Investigation & Failure Analysis Engineer, you will be the R&D reference expert to transform technical uncertainty into sustainable solutions.

Your mission will be to identify the root cause of complex, recurring or unprecedented problems occurring in production or in the field, for which no trivial solution exists. You will directly bridge the real usage context at our clients with R&D engineering.

Your Main Responsibilities

Technical Investigation, Diagnosis & Resolution

• Failure Analysis: Conduct in-depth analyses of complex failures (system, hardware, software or processes).
• Data Analysis & Exchanges: Work closely with technicians and suppliers to analyse failure histories and exploit returned data (logs, telemetry, returned parts).
• Reproduction & Simulation: Formulate technical hypotheses and design test benches, test protocols or simulations to reproduce problems in an R&D environment.
• Prototyping & Validation: Isolate critical variables, technically validate the diagnosis and propose proofs of concept (PoC) or emergency workarounds.
• Specifications & Follow-up: Define the technical specifications of the final solution to be passed on to R&D development teams or the Product Improvement team, while monitoring field tests and corrective actions.

Capitalisation & Knowledge Transfer

• Documentation: Rigorously record each investigation in R&D technical reports.
• Industrial Transfer: Transfer knowledge to the Product Improvement team as soon as a problem is documented for industrial resolution.
• Skills Development: Enrich the company’s diagnostic methodologies (advanced troubleshooting guides, checklists) to equip field technicians.
  

Desired Profile

• Education & Experience: Engineering degree in R&D, Mechatronics, Complex Systems, Mechanical/Electronic Engineering or equivalent field.
• Technical Skills: Proven ability to conduct methodical investigations, design test benches, analyse logs/telemetry and define R&D specifications.
• Analytical Mind & Rigour: Strong aptitude for solving unprecedented problems, rigour in technical writing and root cause analysis.
• Communication & Collaboration: Ease in interacting with diverse profiles (field technicians, suppliers, R&D development teams)
  

Who we are:

We have become a leader in the professional automatic coffee machine world by developing innovative solutions in coffee extraction methods and product quality control.

Our vision: to bridge the gap between traditional Italian coffee machines and the speed and electronic intelligence of the super-automatic machine.

We provide products and services that bring real added value to our customers; a unique sensory experience in the cup, consistency, real-time connectivity, high productivity and ease of maintenance.

We export 97% of our production and are present in more than 50 countries.

Do you want to have a tangible impact within a committed team? Apply, we will be pleased to discuss with you.