Sales Support and Customer Service

About the job

Sales Support and Customer Service

Workload: 50 to 80% | Location: Baar

Do you enjoy customer contact and want to assist law firms in choosing the right software? At timeSensor, you support prospects from the first contact to the decision-making process and maintain communication with existing customers. Your focus is on pre-sales and personalised, needs-based advice. Cold calling is not part of your duties. Since 2010, timeSensor AG has been developing law firm software. For our small team in Baar, we are looking for a communicative person who is fluent in German and French.

Your Tasks

• You respond to enquiries, clarify initial needs, and coordinate the next steps with prospects.
• You arrange and coordinate product presentations and prepare relevant customer information for our sales team.
• You follow up after presentations and quotations, clarify open questions, and maintain contact until the decision is made.
• You create quotations in coordination with the sales team and follow them up. You maintain contact with existing customers, identify additional needs, and advise on suitable modules and extensions.

You keep customer information, conversation notes, and agreed steps up to date in the CRM.

What You Bring

• German as a native language and very good knowledge of French.
• You have commercial understanding and a strong IT affinity and work confidently with computers and software.
• You communicate in a friendly and reliable manner, listen well, and enjoy telephone and personal customer contact.

You work independently, in a structured and reliable way, and keep track of open enquiries.

What Awaits You With Us

• Flexibility in working hours: You have leeway in organising your working hours and coordinate them with customer appointments and your team.
• Room for your own ideas: Your experience and suggestions are welcome. You can help shape how we support our customers and improve our processes.
• Small team with flat hierarchies: You work closely with your colleagues, can clarify questions directly, and benefit from short decision-making paths.
• Perspectives for your development: You deepen your knowledge about our software and the needs of our customers. With increasing experience, you can take on new tasks and develop further within our company.

We Look Forward to Hearing From You

Would you like to competently support prospects and maintain customer relationships? We look forward to your application.