8027 Zürich

CRM Manager: 80-100%, Zurich

CRM Manager

APG|SGA is a dynamic service company with Swiss tradition and a focus on Out of Home Media: Digital. Analogue. Mobile. Interactive. We want to inspire people with the best communication solutions in public spaces. On streets and squares, in train stations, airports, shopping centres, in the mountains as well as in and on means of transport.

Planning and operational execution of CRM campaigns in close cooperation with the Marketing & Sales team
Monitoring and analysing customer satisfaction surveys and processing customer feedback
Developing recommendations for action and measures based on the results of the customer satisfaction survey
Building and continuously developing customer journeys and segmentation together with all stakeholders
Ongoing monitoring and reporting of results as well as conducting campaign and data analyses with corresponding recommendations for action
Participation in projects and taking on the role of Process Manager
Representing the department as a user representative for the MS Dynamics Sales and Marketing applications, including ensuring optimal use and further development of the systems
Responsibility for the internal communication of the CRM team

Completed commercial basic training or equivalent basic training
Experience in Microsoft Dynamics 365 Sales & Marketing or other CRM systems
Very good operational knowledge in campaign management, especially with MS Dynamics, across various channels on- & offline
Experience with agile projects is an advantage
Very good planning and organisational skills
Determination and solution orientation
The ability to work with different personalities and stakeholders

Small team where you can actively contribute
Top location in the heart of Zurich
Responsible job
Modern workplaces and one third of working time in home office
Flexible working hours and at least five weeks’ holiday plus the option to buy two additional weeks’ holiday
Very good social benefits, your welfare is taken care of
Free tickets to various events
Free fruit and drinks - feel good