Sales Back Office Clerk and Order Processing

About the job

Sales Back Office Clerk and Order Processing in Lucerne

You enjoy keeping the threads together in sales back office and want more responsibility than just order processing?

Our client is the Swiss subsidiary of a globally operating corporate group in the field of hydraulics, drive technology and customised system solutions. In this versatile role, you look after customers and orders from the offer to delivery, coordinate collaboration between sales, engineering and purchasing, and ensure that information reaches where it is needed.

What to expect

• You manage the sales mailbox and ensure that customer enquiries are reliably received, prioritised and processed.
• You prepare offers, record customer orders and accompany them from order to successful completion.
• You manage framework orders and reliably keep an eye on quantities, deadlines and open items.
• You monitor delivery dates and proactively inform customers if dates change.
• You adjust order confirmations, send them out and ensure transparent and up-to-date information to customers.
• You take on administrative tasks in service and support the coordination of ongoing matters.
• You support marketing activities and assist with their operational implementation.
• You ensure high data and process quality in sales and maintain relevant customer and order data.
• You are the link between field sales, technical back office, purchasing and customers and ensure smooth information flow.

What you bring

• You have completed commercial or technical basic training.
• You have experience in technical sales back office or a comparable role with customer contact and order processing.
• You organise yourself well, work in a structured way and keep an overview even with several parallel orders and deadlines.
• You enjoy direct customer contact and have a good sense for sales and service.
• You work independently, think solution-oriented and take responsibility for your tasks and decisions.
• You present yourself confidently and authoritatively and can assert yourself even when different interests need to be coordinated.
• You are confident in using MS Office and ideally have already worked with an ERP system.
• You communicate confidently in German and can additionally communicate in French or English.

Why you would fit

• You do not just want to record orders in sales back office but take responsibility for reliable and customer-oriented processing.
• You enjoy bringing different contacts together and ensuring that open points are consistently clarified.
• You think ahead, set priorities and make independent decisions within your area of responsibility.
• You appreciate direct contact with customers and colleagues and keep a cool head even with short-term changes.
• You feel comfortable in a small, dynamic team with short decision-making paths and personal collaboration.

Onboarding & Training

At the beginning, you will get to know the products, customers and internal processes step by step. Experienced colleagues will show you how sales, technical back office and purchasing interact and what matters in offers, customer orders and delivery dates.

Very soon you will take on your first orders independently. You coordinate customer enquiries, prepare offers, keep an eye on delivery dates and ensure that field sales, engineering, purchasing and customers are informed about the current status. In doing so, you will get to know the technical products and contexts better and better.

As your confidence grows, so does your area of responsibility. You coordinate processes independently and make decisions in day-to-day business. This way, you develop into an important hub in sales back office on which customers and colleagues can rely.

What is offered

• A versatile permanent position in a specialised Swiss SME with an international environment.
• A varied area of responsibility between customer care, sales, order processing and internal coordination.
• Lots of independence and the opportunity to make your own decisions within your area of responsibility.
• 28 days of holiday, regulated working conditions and a free parking space on site.
• Thorough training in products, customers and internal processes.
• Short decision-making paths and close collaboration with field sales, technical back office and purchasing.
• An open, dynamic team with a hands-on mentality and weekly shared lunches.
• Support for professional development and expanding your technical and commercial know-how.

Next steps

Please apply directly online by clicking on Apply online now.

If you have any questions, your contact person is happy to assist you via WhatsApp.

If we want to get to know you better, we will invite you to a personal interview. Beforehand, we conduct a time-shifted video interview. A possible second interview and an assessment follow with the employer.

Confidentiality guaranteed!

No matter what your employment relationship is, we guarantee the highest confidentiality of your application. Telephone interviews, interviews and further meetings are also possible after working hours or optionally on Saturdays.

*Our client and we promote diversity and equal opportunities and invite qualified candidates of any gender to apply. We also appreciate clever minds who use tools purposefully and are pleased when automated AI applications are complemented with a fine cake recipe. For reasons of better findability and clarity, the job title may differ from the internal job designation.