Junior IT Support Engineer

About the job

Oryctérope Transalpin Sàrl presents a unique employment opportunity in the Swiss Alps. As a TransMarket Group Company, Oryctérope works at the intersection of finance, mathematics and technology in developing and improving proprietary trading strategies.

We are looking for a Junior IT Support Engineer with good problem-solving skills, attention to detail and an automation-driven approach to IT infrastructure.

Joining our office, you will learn constantly and use your growing expertise to innovate in a friendly, “work hard / play hard” culture. As part of a dynamic team, you’ll have the opportunity to contribute and collaborate across software and hardware support issues while building an IT career in beautiful Valais, Switzerland.

Responsibilities:

- Serve as first responder on the IT support queue - triage incoming requests and resolve common issues

- Support end users with third-party trading applications, including installation, upgrades and basic connectivity checks, escalating application and platform issues to senior colleagues

- Manage the lifecycle of office and workstation equipment - provisioning, imaging, configuration, troubleshooting, replacement and decommissioning

- Administer end-user accounts, access rights and software licenses (AD groups, password/MFA resets, SaaS and AI-tool seats)

- Provide in-person support for workstation, peripheral and hardware issues

- Assist with hands-on datacenter work - cabling, racking, cleaning, and replacement of UPS batteries, power supplies and failed components

- Maintain up-to-date internal documentation of processes and best practices, and document new procedures

- Assist in monitoring infrastructure and identifying software and hardware issues

- Progressively automate repetitive tasks (imaging, provisioning, onboarding) with guidance from the team

- Coordinate with third-party vendors and suppliers on repairs and deliveries

Requirements:

- IT-related education or experience

- Good manual skills and willingness to perform physical work - cabling, racking and hardware replacement - Dell, HP, Cisco

- Basic Linux familiarity (command line, file system, services) - Debian

- Basic Windows troubleshooting knowledge (AD concepts, logs, services)

- Willingness to learn scripting (Python, Bash) - we value automation of repetitive work

English required, French a plus

- Reliable, detail-oriented and proactive in asking questions

- This position requires physical presence and is fully on-site (no remote work)

This opportunity offers the chance to apply creative problem-solving skills to diversified IT infrastructure while joining an entrepreneurial team within the TransMarket Group of Companies. If you think you have what it takes, please get in touch or apply directly at https://grnh.se/nhd4upiv7us