Team Leader IT Service Desk (m/f)

About the job

The LANDERT Group is a privately held corporate group characterised by innovation, first-class quality and genuine entrepreneurship. Therefore, we like to look at things from a different perspective, never settle for the first solution, act flexibly and always have the drive of a pioneer.

The headquarters of the LANDERT Group is located in Bülach near Zurich, Switzerland. Founded in 1924, the corporate group employs over 1000 staff and is divided into two divisions: SERVAX (customised electric motors) and TORMAX (door and gate systems).

The LANDERT Group AG is looking for a dynamic and customer-oriented personality as

Team Leader IT Service Desk (m/f)

Your tasks

• Responsible for a smoothly functioning IT Service Desk (1st Level) including IT support for the group companies in Switzerland, Czech Republic, Netherlands and Finland.
• Application Manager of the IT Service Desk application based on Matrix42 and thus responsible for its further development
• Process Manager of the Service Request, Incident, Problem Management processes
• IT responsibility for the Joiner/Mover/Leaver process
• Personnel and professional management of the central IT Service Desk and support team
• Project management for the IT Service Desk integration of further group companies in other countries
• Handling and resolving fault reports, change requests and customer enquiries
• Classifying, processing and documenting tickets or forwarding to 2nd level support
• Coordination of hardware procurement and inventory

Your qualifications

• Completed training as a certified business informatics specialist (HF)
• Professional experience as a person responsible for an IT Service Desk, IT Helpdesk or IT Call Centre
• Previous long-term professional experience as a member of an IT Service Desk and/or IT support environment
• In-depth knowledge of the Service Request, Incident, Problem and Change Management processes (ITIL V3 certification)
• Good knowledge of Microsoft-based client/server environments
• Good knowledge of Office products
• Knowledge of typical industrial applications is an advantage
• Proactive personality with a strong customer and service orientation
• Team player with a high sense of responsibility and quality awareness
• Independent, structured and precise way of working
• Overview and calmness even in hectic situations
• Very good German and English skills, spoken and written, further languages desirable

Our offer

• A challenging and varied role in a dynamic industrial environment with plenty of development potential
• Contemporary employment conditions and social benefits
• Good public transport connections to Zurich, Winterthur and Schaffhausen
• Free parking and own staff restaurant

We look forward to receiving your complete online application documents.

Applications from recruitment agencies will not be considered.