Customer Advisor (a)*

About the job

In our Customer Service Centre in Zofingen, you are the central point of contact for our customers and significantly shape their service experience. You competently advise our customers, recognise their needs, and sustainably increase customer value through the active placement of suitable offers. We are looking for a communicative personality from 1 January 2027 or by arrangement who lives customer service with enthusiasm. Apply now and actively shape the future of our customer service!

Customer Advisor (a)*

Your tasks

• You competently and courteously support our customers across all contact channels
• You handle complaints confidently and always develop sustainable solutions
• You provide first-level support for our digital offerings such as apps, ePaper, and eShop
• You efficiently maintain and update customer master data in SAP and Salesforce
• You actively contribute to the optimisation and further development of our service processes

Your profile

• You have completed training in the commercial sector or retail and have a strong service orientation
• You express yourself fluently in German and French (bilingual level)
• You are proficient with modern business software such as Google Workspace and SAP
• You are a resilient, solution-oriented team player with a healthy sense of humour
• You always act communicatively strong and diplomatically, even in hectic situations
  

Recruiting process

• Your profile fits? Then it can go quickly, as our aim is to reach a contract conclusion within a short time
• After reviewing your documents, there will be a telephone call for initial clarifications and appointment scheduling
• Then follows a video call with Donata Cancellara, our Head of Services Zofingen, and Manuela Wyss, our Recruiting Partner (duration approx. 45 minutes)
• Next, you will meet the team on site
• And then, ideally, the contract offer will follow

Do you want to win together with us, strive for more, and take responsibility? Then we look forward to your application.

We are committed to diversity and believe it is an opportunity. *Everyone should be exactly as they are. We create a working environment where this is possible.

For this position, we only consider direct applications.

Manuela Wyss
Recruiting Partner / HR Projects

+41 79 592 79 22

Your benefits with us

16 weeks maternity and 4 weeks paternity leave with full pay. Contribution to childcare costs.

Employees benefit from a wide range of internal training on various topics. External training is financially and time supported.

The workplaces are ergonomically equipped. Coffee, tea, and water are available free of charge without limitation.

All employees have access to a variety of discounts, including reduced-price publications, mobile subscriptions, and other attractive offers.

We cover about 60% of pension contributions. Possibility to determine retirement savings independently through various savings plans.

Ringier is a leading European media company headquartered in Switzerland with a tradition of over 190 years. With around 5,500 employees, the group operates over 115 companies in 19 European and African countries. The Ringier portfolio includes three main business areas: leading media brands, sports media platforms, and digital marketplaces. With a digital EBITDA share of 83 percent, Ringier is one of Europe’s leading media companies. The group remains majority family-owned to this day. More at: ringier.com

Among the best-known media brands are Blick, Bilanz, LandLiebe, L'illustré, and Schweizer Illustrierte in Switzerland; Blic in Serbia; Aktuality in Slovakia; and Onet, Fakt, Forbes, and Business Insider in Poland. In sports media, Ringier is present with platforms such as A Bola in Portugal, GSP.ro in Romania, sportal.bg in Bulgaria, and Sportal.rs in Serbia. The digital marketplaces are led by flagships like JobCloud and SMG Swiss Marketplace Group in Switzerland, as well as eJobs and imobiliare in Romania, CV Keskus in the Baltic states, and Profession in Hungary.

Ringier Media Switzerland

More than 4.6 million readers use and trust the media brands of RMS. The portfolio includes Blick as well as the highest-reach magazine and periodical titles such as Beobachter, Handelszeitung, Bilanz, cash.ch, Tele, Schweizer Illustrierte, Landliebe, Glückspost, L'Illustré, and PME. With its broad range of topics, outstanding reach, and strong content, RMS positions itself as Switzerland’s forward-looking media house and, supported by the marketing unit Ringier Advertising, is already the preferred partner for advertisers seeking attractive and efficient advertising solutions.