Software Engineer - Technical Support (m/f/d) 80% - 100%

Are you passionate about technical challenges and enjoy working at the interface between customers, partners and development? As part of our Customer Experience Team, you support international partners in integrating modern mobile and cloud solutions, analyse complex technical issues and accompany integration projects from the initial connection to successful operation.

In doing so, you are the first technical contact person for demanding support and integration topics and work closely with our development and product teams.

Your Tasks

• Responsibility for the technical onboarding of international partners
• Technical support of partners in the integration of mobile wallet and LEGIC solutions within customer and integration projects
• Technical support for cloud services, mobile SDKs and integration solutions
• Analysis and handling of complex technical support cases including error reproduction, root cause analysis and documentation
• Collaboration with development and product teams as a representative of the technical customer perspective
• Maintenance and further development of the technical knowledge base
• Support in optimising support and integration processes

Your Profile

• Completed studies in computer science (FH, HF) or comparable technical education
• Professional experience in technical support, application engineering, systems engineering or software development
• Knowledge of Java or Swift for mobile development as well as experience with REST API is an advantage
• Professional experience in cloud services and/or mobile application development is an advantage
• Strong skills in technical analysis and structured troubleshooting
• Enjoy working with customers, partners and internal stakeholders
• High level of personal responsibility as well as independent and solution-oriented working style
• Very good German and English skills

What We Offer

• Diverse projects with international partners in the field of innovative mobile and cloud solutions
• Scope for design, personal responsibility and interdisciplinary collaboration with development and product management
• A technically strong team that shares knowledge, supports each other and works together on solutions
• Individual training opportunities and development prospects
• Flexible working hours, a modern mix of on-site work and home office as well as attractive employment conditions
• At least 25 days of holiday
• Very good public transport connections, free parking, complimentary drinks, staff restaurant as well as attractive employee benefits and discounts

WE DO NOT ACCEPT APPLICATIONS FROM RECRUITMENT AGENCIES FOR THIS POSITION

Who We Are

For over 30 years, LEGIC Identsystems, based in Switzerland, has been providing diverse solutions for customers worldwide. The basis of our highly secure solutions is the LEGIC Security Platform, consisting of modern key management, trusted services and contactless semiconductors. It offers end-to-end security for smartphone- and smartcard-based access and mobility products and services – up to shared infrastructure and industrial IoT applications.

Work in a place where you matter – apply now!

LEGIC is an employer committed to equal opportunities, inclusion and diversity. We take measures to ensure equal opportunities for all applications, regardless of ethnicity, skin colour, religion, gender, sexual orientation, gender identity, national origin, disability or other legally protected characteristics.

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