ISS Schweiz
Urtenen-Schönbühl
Specialist: Customer Reporting & Performance 80-100%
- 09 September 2026
- 80 – 100%
- Urtenen-Schönbühl
Job summary
Join us as a Spezialist:in Kundenreporting & Performance at ISS Schweiz! Enjoy a flexible work environment with great development opportunities.
Tasks
- Create precise customer reportings and KPI analyses for transparency.
- Drive service quality by identifying and implementing improvements.
- Manage contract changes end-to-end within the change management process.
Skills
- Completed vocational training or further education with a business foundation.
- Strong analytical thinking and ability to maintain oversight in complexity.
- Fluent in German; proficiency in French is a plus.
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About the job
Specialist: Customer Reporting & Performance 80-100%- You create transparency by producing precise customer reports and KPI analyses and deriving concrete recommendations for action from them
- You actively drive service quality forward, identify potential improvements and implement effective optimisation measures
- You manage contract changes end-to-end within the change management process and ensure smooth implementation
- You continuously develop processes, guidelines and manuals and take our way of working to the next level
- You orchestrate nationwide orders, keep an overview and ensure convincing result preparation for the customer
- You are a sparring partner for account management and keep the threads together in day-to-day operations
- You bring people and topics together by professionally planning, coordinating and conducting meetings, training sessions and events
- You take ownership of smaller projects and independently bring them from the idea to successful implementation
- You have completed vocational training or further education (HF/FH) with a business management foundation
- You think in a networked way, analyse precisely and keep an overview even in complex contexts
- You work goal-oriented and bring the necessary assertiveness and perseverance
- You convince with your clear communication and a strong customer orientation
- You use Excel confidently and purposefully for data analysis and preparation
- You communicate fluently in German; knowledge of French is a plus
- Wide range of internal development opportunities
- 16 weeks maternity leave
- Staff celebrations and appreciation programmes
- Part-time work and job sharing: flexible working models that fit your life
- Attractive own ISS Switzerland pension fund
- Discounted Swisscom mobility subscriptions for the whole family
- Employee offer platform with attractive discounts and special conditions
- Structured onboarding in the initial phase
