Grand Casino Kursaal Bern AG
Bern
Customer Success & Sales Manager (m/f/d) 80-100%
- 27 April 2026
- 80 – 100%
- Permanent position
- Bern
Job summary
Join a dynamic team in a unique environment that values creativity. Enjoy flexible hours and a friendly workplace culture.
Tasks
- Be the central point for all customer inquiries, both B2B and B2C.
- Manage professional email correspondence and phone services, including callbacks.
- Coordinate group events from initial request to follow-up.
Skills
- Business education or degree, ideally in Customer Success or Event Management.
- Experience in customer care, sales, or event coordination is a plus.
- Strong organizational skills and proficiency in CRM systems and MS Office.
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About the job
Your area of responsibility
- Central point of contact for all customer enquiries (B2B and B2C) – written, telephone and digital
- Professional e-mail correspondence as well as telephone service via the switchboard, including call-back management
- Active sales of experience packages, arrangements and event services including creation and follow-up of offers
- Recording, qualifying and following up incoming leads as well as maintaining long-term relationships with corporate and arrangement partners
- Comprehensive administration of experience packages: booking, confirmation, invoicing and follow-up
- Coordination of group events and corporate occasions from initial enquiry through offer preparation to follow-up
- Ongoing maintenance and quality assurance of customer, lead and partner data in the CRM system including documentation of all interactions
- Support for the marketing management in sales and communication projects as well as assistance with newsletters, website and social media
What you bring
- Commercial basic training or business studies, ideally with further training in customer success, sales, marketing or event management
- Experience in customer service, sales, enquiry management or event coordination (B2B and/or B2C advantageous)
- Enjoyment of active sales and support of groups and corporate customers
- Confident handling of CRM systems, booking tools and MS Office
- Strong customer and service orientation, friendly and professional manner on the phone and in written correspondence
- Organisational strength, resilience and the ability to manage several enquiries and projects in parallel
- Affinity and interest in the casino experience world as well as customer service
- Fluent German and good English skills, additional languages (especially French) advantageous
- Impeccable reputation (criminal and debt register extracts will be requested before contract conclusion)
What we offer
- Varied activity in an unusual environment
- Future-oriented corporate culture and modern infrastructure
- Market-based remuneration, staff restaurant and other fringe benefits
- Flexible working hours
- Collegial and multicultural team
- Employee social club with regular events
- Participation in health-promoting activities and other recognitions
- Job-specific training opportunities
We look forward to receiving your application.
