Employee: Switchboard (a)

09 May 2026
100%
Basel

Job summary

Join ISS as a Mitarbeiter:in Switchboard, where we shape workplaces.

Tasks

Receive customer needs via phone, ticketing tool, and email.
Clarify requests with responsible parties efficiently.
Perform various administrative tasks supporting the team.

Skills

Experience in a similar role with B2 English proficiency.
Strong MS Office skills and flexibility for weekend work.
Excellent teamwork and service-oriented mindset required.

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About the job

Employee: Switchboard (a)

At ISS, we all call ourselves Placemakers. Our goal is to ensure that our customers find an optimal environment at their workplace and feel comfortable. Our 14,000 employees/Placemakers have a strong service understanding to address the diverse customer needs. We fulfil these according to the highest quality standards.

To complement our Switchboard team, we are looking for a friendly, balanced, and service-oriented personality who enjoys working process-oriented and ensures professional and reliable support for employees as the first internal point of contact.

What to expect

- Receiving customer needs via telephone, ticketing tool, and e-mail
- Clarifications with the responsible departments
- Various administrative tasks

What you bring

- Experience in this or a similar role
- Very good English skills (at least B2) and additional languages are an advantage
- Knowledge of MS Office
- Willingness to work weekends and public holidays
- Team spirit and flexibility

Ready for us? We are ready for you!

Every day at ISS Switzerland, we work to ensure that offices, laboratories, airports, production facilities, train stations, schools, and hospitals function and are pleasant to be in. Our 14,000 employees create living spaces throughout Switzerland where over a million people feel comfortable and can develop every day. ISS stands for innovation, service quality, and direct customer relationships. As an employer, we focus on fair employment conditions, equal pay for equivalent work, and secure jobs. Appreciation is more than a promise for us – it is reflected in our five programmes and over 200 training and development opportunities. Because those who bear responsibility must also offer prospects – and without us, many things would not work.