Application Owner (all genders)

About the job

You are responsible for the operation of our Voice & Realtime Communication solutions, are a service expert for Contact Centre, Voice Agents & Video Consulting, and actively contribute your know-how to customer projects as well as product development and engineering.

We are looking for you to strengthen our team at one of our locations in Baar, Baden, Bern, Lucerne or Zurich.

Your tasks

• You take over the professional and technical support of the services (support, operation, release management, costs, knowledge management)
• You ensure support, configuration and operation of the services with the respective teams
• You analyse usage, customer satisfaction and service quality and derive improvement measures from this
• You analyse requirements and translate them into implementable solutions and support error analysis and problem management
• You take over the planning and coordination of releases

We are looking for doers

• You know your service inside out and enjoy being an expert for our solution
• You have completed an IT-related degree or alternatively a vocational training. In addition, you bring several years of professional experience in this field.
• You bring experience in application or product management and are familiar with IT service management processes
• Topics such as information security and data protection are familiar to you or you are eager to develop further in these areas
• You think analytically, solution-oriented and prefer to act rather than talk for a long time
• Customers and their needs are at the centre for you
• You are good at organising, setting priorities and taking responsibility

Sounds exciting?

You convince us with your CV, work and study certificates as well as a motivation letter. You are welcome to already tell us in it when you would be available and what salary you expect.

Here is what happens next: We will review your documents internally and usually get back to you within a week. Typically, you can expect 2-3 interviews with us, two of which take place in person at our BSI locations. Instead of assessments, we value getting to know each other.