Back Office Support 40–50% in Advertising Agency

About the job

We are Zeitgeist Kommunikations AG

a creative, straightforward team with short communication lines based in Zug. For over 15 years, we have been supporting renowned brands from various industries. From consulting to conception to implementation of measures, it can sometimes be a long journey. We are happy to take it!

You enjoy contact with people, like to work in an organised way and want to be close to marketing activities at the same time? Then you are right with us. For our team, we are looking immediately or by arrangement for a committed person who professionally and reliably handles customer enquiries and works closely with our customer consulting and the marketing teams of our clients. You work at the interface between customers, communication and marketing.

Your tasks

• Processing and answering customer enquiries
• Receiving, checking and handling concerns and feedback
• Processing refunds
• Coordinating and forwarding customer concerns to the responsible departments
• Close cooperation and ongoing interaction with the marketing teams of our clients
• Supporting administrative and organisational tasks related to customer communication

You are …

• a team player
• enjoy contact with customers and have a friendly, solution-oriented manner
• detail-oriented and maintain an organised and customer-focused working style
• very confident in German and English; French is an advantage
• professionally trained and/or have experience from an agency or marketing
• ideally experienced in customer service, marketing or in an administrative role – career changers with the right attitude are also welcome

Our offer

• 40–50% of a 40-hour week
• 5 weeks holiday
• Home office by arrangement
• Core agency working hours Monday to Friday, 08:30–17:00
• Helpful and family-like team with flat hierarchies
• A varied environment right in the heart of marketing activities
• Start immediately or by arrangement

Sounds like you? Then we look forward to your application including salary expectations.