Sympany
Basel
Head of Sales Management & QM (m/f/d)
- 09 November 2026
- 80 – 100%
- Permanent position
- German (Fluent)
- Basel
About the job
As Head of Sales Management & Quality Management, you will build a key department in the Market business unit and lay the foundations for data-driven and effective market development. You translate strategy and financial planning into clear sales targets, create transparency across all sales channels, and combine performance with quality and customer protection. Together with your team, you will further develop sales management, quality management, and competence development – close to sales, entrepreneurial, and with a view to sustainable growth. Ready for this leadership role? Then we should get to know each other!
Head of Sales Management & QM (m/f/d)
How you contribute:
- Taking overall responsibility for building and leading the Sales Management & Quality Management department in the Market business unit
- Developing and gradually implementing a management model – from reliable data foundations through transparent KPIs and reports to a value-oriented profitability perspective
- Deriving sales targets from strategy and financial planning as well as operationalising and seasonally planning the targets and financial budget for all sales channels
- Leading and developing an interdisciplinary team in sales management, competence development, and quality management, as well as co-shaping a data-driven management culture within the Market business unit leadership team
- Creating a continuous data foundation from lead to production along activity, conversion, output, quality, and profitability, as well as developing a central KPI set and meaningful dashboards
- Building digital and automated management cockpits in lead management, sales activities, and KPIs of the various sales channels down to the employee level
- Ensuring high-quality quality management in sales through clear standards, quality metrics, effective controls, continuous process improvement, and consistent embedding of regulatory requirements into sales processes
- Establishing a Sales Academy with role-based learning paths, training, coaching, and certifications, as well as deriving development needs from management data
- Preparing decision-making bases and reports for Market management, executive management, and the board of directors, as well as participating in reporting to authorities
Your profile:
- You hold a university master’s degree in economics, business informatics, natural sciences, or statistics/data science. Further training in controlling, data analytics, quality management, or compliance is advantageous.
- You bring several years of experience in sales management, sales controlling, business analytics, or performance management, ideally in insurance or financial services sales. Several years of experience in strategy or management consulting is a great advantage.
- You have proven experience in building data foundations, KPI systems, and dashboards.
- You understand the logic and daily routine of sales, are a credible sparring partner for sales channels, and see management as support for sustainable success.
- You are analytically and conceptually strong, recognise connections along the entire sales funnel, and translate complex figures into clear statements and effective management impulses.
- You bring solid, several years of leadership experience and know how to build an interdisciplinary team, develop employees, and strengthen personal responsibility as an integrative and authentic leader.
- You communicate confidently and appropriately for the audience, combining persuasiveness and diplomatic skill with steadfastness.
- You work precisely, pragmatically, and solution-oriented, bringing projects to completion with high commitment.
- You communicate fluently in German, both spoken and written. Knowledge of French and English is advantageous.
Working at Sympany – refreshingly good reasons
Progressive employment conditions & social security
Diverse employee benefits
Family-friendly employer
Modern working time models
Healthy extras
- Coverage of contributions to daily sickness allowance insurance and non-occupational accident insurance as well as two-thirds of the BVG contribution
- Worldwide first-class accident insurance
- Loyalty bonus from 5 years and participation in company success at all levels (for permanent employees)
Diverse employee benefits
- Discounts on Sympany products, e.g. 50% on basic insurance and discounts on various offers, e.g. in mobility or multimedia
- Discounted meals in the company restaurant
- Contribution to public transport costs (job ticket)
Family-friendly employer
- Salary-dependent contributions to external childcare, additional family allowance of CHF 50 per child
- 15 days paternity leave at full pay
- 16 weeks maternity leave at full pay
Modern working time models
- Flexible working hours based on a 41-hour week
- 5 weeks holiday, even more from age 51
- Mobile working, for example from home office
Healthy extras
- Height-adjustable desks at every workplace
- Free chilled water with or without carbonation
- Discounts on sports courses or fitness studios
We look forward to meeting you
Sympany
4002 Basel
4002 Basel
