Business Analyst Processes Retail Customers

Job summary

Join our team as a Business Analyst Prozesse Privatkundschaft, 100% remote! Enjoy a collaborative work environment and great benefits.

Tasks

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100%, Landquart, Work@Home

What to expect

A central role in business analysis at the interface between business units and IT, with direct influence on the design and sustainable optimization of our business processes
End-to-end analysis, modeling, and documentation of existing business processes
Systematic identification, evaluation, and implementation of process optimizations focusing on quality, efficiency, and automation
Structured collection, analysis, prioritization, and translation of business requirements into actionable specifications for IT as well as support of implementation until successful introduction
Active management of area-relevant internal control system (ICS) topics considering regulatory requirements
Leadership of and participation in cross-departmental projects focusing on digitization, automation, and process harmonization
Ensuring transparency, traceability, and quality in processes and requirements through appropriate methods, standards, and tools
Promotion of personal work-life balance through an annual working time model
Up to two days of home office per week (at 100% employment)
Attractive social benefits and discounts for you and your family
A respectful working environment with short decision-making paths and an open communication culture
Flat hierarchies and an open, appreciative corporate culture

What you bring

Completed studies in business administration, business informatics, or a comparable qualification – alternatively several years of relevant professional experience in business analysis and/or process management in a regulated environment (e.g., health insurance or financial services)
Sound knowledge in the analysis, modeling, and optimization of business processes (e.g., BPMN 2.0, Jira, Confluence, end-to-end perspective)
Experience in structured collection, prioritization, and documentation of requirements as well as in translation between business and IT
Experience in designing and conducting software tests
Strong analytical thinking skills and the ability to clearly present and structure complex relationships
Understanding of regulatory requirements and internal control systems (ICS) as well as a pronounced quality and risk awareness
Confident stakeholder management and strong communication skills in dealing with different stakeholders
Independent, structured, and solution-oriented working style with high personal responsibility
Very good German language skills in spoken and written form, Italian skills are an advantage

We look forward to your application:

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