Luzern
IT Support Team Lead (m/f/d)
- 03 October 2026
- 80 – 100%
- Permanent position
- CHF 115 000 - 130 000 /year
- German (Fluent)
- 6003 Luzern
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in personnel recruitment and career planning.
IT Support Team Lead (m/f/d)
Salary - CHF115,000 - 130,000Our Rocken partner develops integrated enterprise software and connects ERP, CRM, and e-commerce on a central platform. The company stands for sustainable digital solutions, update guarantees, and technological sovereignty. As an established provider, it focuses on innovation with foresight and long-term customer relationships. Development is characterised by modern architecture, well-thought-out data structures, and the targeted use of new technologies. Projects are not only implemented technically but are designed with a view to stability, security, and future viability. Precision, perseverance, and teamwork are core values. Collaboration takes place in interdisciplinary teams that work closely together from project management through UX design to business development. Fancy software development with responsibility and prospects? Then become part of a company that consistently combines quality and innovation. Our Rocken partner offers you a challenging environment with genuine scope for creativity.
Role:
You lead people, improve services, and keep an overview even in complex support situations? We are looking for a leader who combines operational excellence with modern service organisation and purposefully develops a high-performance support team.
Responsibilities:
Technical and personnel leadership of a multi-level IT support team with over 10 employees
Development of a modern, customer-oriented support organisation
Planning of resources, deployments, capacities, and training
Regular employee discussions, feedback sessions, and individual development measures
Promotion of employees based on their strengths and professional potential
Management and support in complex incidents and escalations
Ensuring professional 1st and 2nd level support
Responsibility for the quality and availability of 1st level support within demanding enterprise environments
Analysis of recurring faults and initiation of sustainable improvement measures
Further development of support processes, knowledge base, documentation, and service standards
Conducting support reviews, service briefings, and quality analyses
Establishment of clear KPIs to measure service quality, efficiency, and customer satisfaction
Close cooperation with application management, engineering, project teams, and external technology partners
Qualifications:
Education or degree in computer science, business informatics, or a comparable field
Experience in leading IT professionals or support staff
Practical experience in a comparable role within a demanding IT or enterprise environment
Experience with ERP systems, business applications, or complex software platforms
Strong organisational skills and enjoyment of structured deployment and resource planning
Analytical thinking with an eye for connections and causes
High social competence and a confident, appreciative leadership style
Resilience and decisiveness even in critical support situations
Strong customer and service orientation
Enjoyment in developing teams while simultaneously taking operational responsibility
Benefits:
- Contribution or takeover of mobile phone and notebook
- Flexible working hours
- Home office
- Numerous employee events
- Free fruit and drinks
- Attractive training and development opportunities
- Open corporate culture
- Flat hierarchies
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Lucerne
Contact
Joshua de Boers,
+41443852112
