Team Leader Customer Support Individual Life (m/f/d) 80 - 100%

Welcome to your future!

55,000 colleagues in 215 countries and territories. Together on the path to rethinking insurance every day - and shaping the future for everyone. Welcome to a strong community where you make a difference from the start. Together we develop further!

Are you fascinated by Individual Life and bring solid expertise? Then you fit perfectly with us.

In Customer Support (First Level) Individual Life, your team handles the telephone and digital concerns of our sales partners as well as our customers from all over Switzerland. As a team leader, you support your employees professionally and personally, promote their development, and ensure a positive service experience together with them. You lead with passion, think solution-oriented, and actively build a strong network. Changes motivate you to take responsibility - and together with your team, you want to be successful.

If you want to actively shape customer experiences and create an inspiring environment for employees, we look forward to getting to know you.

Find out here why Zurich Switzerland is among the "Top 3" employers in Switzerland. Become part of it and apply as Team Leader Customer Support Individual Life.

What you do

• You lead a group of around 10 employees in Customer Support Individual Life both personally and professionally and manage the operational daily business across all channels (telephone and email) together with them
• You ensure excellent advice for our sales partners as well as our customers and continuously optimise workflows
• You are responsible for the relevant KPIs (e.g. accessibility, service quality, efficiency) and develop your team purposefully along these goals
• You provide competent information and support your team with specialist and process questions in the area of Individual Life
• You actively contribute your experience from customer support to internal and cross-departmental projects and initiatives

What you bring

• Successfully completed commercial training and ideally further training in insurance or business administration; a VBV certification is an advantage
• Several years of experience in the insurance industry, preferably in Individual Life and telephone customer support
• Proven leadership experience with direct responsibility for employees - including leadership via KPIs and continuous team development
• Enjoyment of telephone customer contact, strong service orientation, high quality awareness as well as decisiveness, initiative and networked thinking
• Very good oral and written German skills as well as good French and Italian skills; further language skills are an advantage

Your contact

Senior Talent Acquisition Consultant: Philippe Frutiger (+41 44 628 32 20)

Additional information

Part-time or full-time: 80 - 100%

Workplace: Zurich, Oerlikon

Hybrid working: up to 40%

We look forward to your online application - even without a cover letter.
You are welcome to convince us of your motivation in a personal meeting.

Who we are

Zurich is a strong brand - more than 1.4 million Swiss customers trust our products and services. The basis of our success is our 53,000 employees worldwide who help our customers in 210 countries and territories to better understand their risks and protect themselves against them. To deliver daily performance, we offer our employees flexible working models and interesting training opportunities. As a Zurich employee, you benefit from a variety of advantages and a strong culture characterised by acceptance, diversity and team orientation. 

At Zurich, we cultivate a culture of diversity and inclusion. Our goals and values are created to protect our employees, foster trust and help them realise their full potential. We stand for fairness and equality among our employees, regardless of gender, gender identity, sexual orientation, origin, ethnicity, religion, etc. The acquisition of our talents and recruitment processes reflect this commitment in everyday life. Join us and become part of this culture.

Why has Zurich been successful for over 150 years? See for yourself here and become part of it.

Information for recruitment agencies

Zurich does not accept unsolicited applications from recruitment agencies for this position. Recruitment agencies are therefore requested not to submit candidate documents to our employees or via our online career portal. We disclaim any responsibility for unsolicited applications as well as any fees and thank you for your understanding.