Schafisheim

ICT Helpdesk Employee Sales, 60-100%

Tasks

Receiving and processing internal group support requests and fault reports from sales outlets by telephone
Supporting and forwarding ICT tickets that cannot be resolved directly to the responsible specialist departments
Supporting and informing the sales front in the implementation of new functions and processes
Participating in IT projects affecting the sales front, including supporting specialist departments during user acceptance tests
On-site support for sales outlet staff during new openings

Completed vocational training and strong IT affinity
Practical experience with cash and merchandise processes as well as general procedures in a retail sales outlet, including very good user knowledge of POS software and enjoyment in working with IT systems of sales outlets
Good spoken knowledge of French and/or Italian
Category B driving licence
Willingness to work shifts and Saturdays as well as on-call duty

Benefits: Discount on the ITS Coop Travel offer, 5 times the number of Superpoints in the supermarket, up to 20% discount on various insurance services, up to 20% discount in all formats of the Coop Group, Reka-Card: discount on purchase
Employment conditions: Pension fund: 2/3 paid by Coop, 18 weeks paid maternity leave and 4 weeks paid paternity leave
Working hours: 5 weeks holiday
Further training: Over 600 internal training courses
Sustainability: Commitment to people, animals and nature with over 400 actions
Communication: internal app for employees
Health: Update-Fitness: CHF 200 discount on annual subscription

COOP
Schafisheim