BACHMANN.CH AG
Hochdorf
Customer Quality Manager 80 - 100% (m/f/d)
- 20 July 2026
- 80 – 100%
- Permanent position
- Hochdorf
Job summary
BACHMANN FORMING AG leads thermoforming packaging in Switzerland. Join us for innovative solutions and a vibrant work environment!
Tasks
- Serve as the main contact for quality-related customer complaints.
- Handle and coordinate customer complaints using quality methods.
- Analyze root causes and implement corrective actions effectively.
Skills
- Technical background with quality management training required.
- Experience in quality management in a manufacturing context.
- Strong communication skills in German and English essential.
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About the job
BACHMANN FORMING AG is the leading company in packaging manufacturing using the thermoforming process in Switzerland and offers our customers innovative solutions and high-quality products. With state-of-the-art technology and a motivated team, we focus on professionalism and quality.To strengthen our quality management, we are looking immediately or by arrangement for a committed and analytical personality as Customer Quality Manager 80 - 100% (m/f/d)
Your Tasks
- Central contact person and process responsibility for quality-relevant customer complaints
- Processing and coordination of customer complaints according to common quality methods (8D, 5-Why, Ishikawa etc.)
- Analysis of root causes as well as initiation, monitoring and effectiveness checking of corrective and preventive actions (CAPA)
- Close cooperation with production, quality assurance, development, purchasing and sales for sustainable improvement of product and process quality
- Analysis of quality indicators as well as derivation and implementation of improvement measures
- Support in the further development of the quality management system
- Participation in customer audits as well as support in internal and external audits
Your Profile
- Technical basic training with further education in quality management
- Several years of professional experience in quality management of a manufacturing company, ideally in the food or life sciences industry
- Experience in handling customer complaints and good knowledge of quality standards
- Very high quality awareness, structured and reliable working style as well as confidence in the application and maintenance of documentation in IT systems (SAP knowledge advantageous)
- Very good oral and written communication skills in German and English for internal documentation as well as communication with internal and external partners
- Solution-oriented, communicative personality with the ability to initiate change, engage teams and sustainably anchor continuous improvements
What We Offer You
- A new challenge every day in a dynamic, highly automated and modern environment
- Open and innovative corporate culture
- Internal and external training opportunities
- Flat hierarchies and quick decisions
- Area of responsibility with plenty of room for personal responsibility and independent work
