Application Engineer / Technical Customer Solutions Engineer - Metal Press Systems

About the job

HAELOK® AG is a world leader in the development and provision of innovative metallic pipe press connections that require no welding or sealants. Our solutions offer a reliable, safe, and efficient alternative to conventional connection technologies and are used in demanding industries such as district heating, oil & gas, shipping, chemical, rail and building technology, as well as energy and fire protection.

Our success is based on in-house research and development, highly precise external manufacturing, and a dynamic and competent team that operates with innovative strength, technical excellence, and a clear focus on quality. Why this position at HAELOK®?

Why this position at HAELOK®?

As an Application Engineer, you are the central technical authority for assessing whether and under what conditions HAELOK® products can be used in specific applications.

You ensure that applications are correctly understood, evaluated according to relevant standards and approvals, and clearly communicated both internally and externally. Your work directly contributes to technical credibility, compliance with regulatory requirements, and risk minimisation in customer projects.

This position requires pronounced technical judgement, a structured approach, and confident customer interaction.

Main tasks and responsibilities:

Application assessment & technical clarification

Analysis and understanding of customer applications, operating conditions, and system requirements Identification of relevant technical parameters (e.g. pressure, temperature, medium, environment, regulatory framework) Ensuring complete and structured documentation of application cases

Certification and conformity assessment

• Checking whether applications are covered by existing approvals, certifications, and standards
• Clear definition and communication of:
• Approved application cases
• Restrictions or exclusions

required additional tests or certifications

Interpretation of standards (e.g. EN, ISO, ASME, FM or AGFW) in the context of specific applications

Technical risk assessment & decision support

• Identification of technical or regulatory risks in planned applications
• Preparation of clear, fact-based recommendations for product use
• Escalation of unclear or critical cases to internal specialist departments (e.g. development, testing, quality assurance)

Customer and sales support

• Central contact person for application-related technical queries
• Support for sales in technical clarifications with customers
• Clear and structured communication of complex technical and regulatory content

Complaint and case handling

• Structuring and documenting technical issues and complaints
• Supporting internal analyses by providing complete application information
• Ensuring consistent and professional communication with customers

Technical documentation & knowledge transfer

• Contributing to the creation and maintenance of technical documentation
• Supporting training (internal and external) on applications, restrictions, and standards
• Building and maintaining structured internal knowledge on applications and approvals

Standards and industry representation

• Monitoring and interpreting relevant standards and regulatory developments
• Supporting certification and approval processes
• Representing HAELOK® in technical committees and industry exchanges (as needed)

Requirements and qualifications:

• Completed degree in mechanical engineering (university, FH/ETH or equivalent)
• At least 5 years of professional experience in a technical, application-related, or regulatory environment
• Sound knowledge of technical standards, certifications, and regulatory frameworks
• Experience in interpreting standards in real applications
• Ability to confidently assess and clearly communicate technical limits
• Strong communication and presentation skills
• Fluent German and English (spoken and written)

Personal qualities

• Strong analytical and structured thinking skills
• High sense of responsibility and confident technical judgement
• Clear and confident communication, especially in complex or critical situations
• Customer orientation while maintaining technical integrity
• Ability to work independently and prioritise effectively
• Team orientation and strong interdisciplinary collaboration

Goals and success criteria:

This position directly contributes to the success of HAELOK® by:

• Clear and precise assessment of application cases
• Consistent and reliable interpretation of standards and approvals
• Building trust with customers and internal stakeholders
• Reducing technical and regulatory risks in projects
• Strengthening HAELOK®’s technical credibility in the market.

We offer:

• A responsible key role with high visibility
• The opportunity to actively shape HAELOK®’s technical positioning
• An innovative environment with flat hierarchies and short decision-making paths
• Development opportunities in a growing, technology-driven company.
• A motivated, interdisciplinary team
• A modern working environment in Schlieren near Zurich.
• Access to an international corporate network with over 3,000 employees

Reporting line: to the CTO