Service Manager IT Infrastructure (80%-100%)

About the job

Service Manager IT Infrastructure (80%-100%)

Our programme is called: Full throttle on digitalisation.

SVA Zurich is on the path from a classic service desk organisation to a modern and controlling IT. As Service Manager IT Infrastructure (focus on network), you are responsible for the setup, operation and targeted further development of our server infrastructure, partner management and cross-departmental projects.

Your role and your tasks.

Network & Telephony

Responsibility for operation, monitoring and further development of the network and telephony infrastructure (LAN, WAN, WLAN, CTI, VPN)

Ensuring availability, performance, security and compliance of network systems

Creation and maintenance of documentation, monthly service reporting as well as continuous optimisation of operations

Analysis and resolution of faults and performance issues including 2nd and 3rd level support

Ensuring compliance with SLAs with external service providers and vendors

Ensuring compliance with IT service management processes (e.g. incident, change and problem management)

Leadership and optimisation of the CAB (Change Advisory Board)

Server management

Operation, administration and continuous monitoring of system performance, capacity and availability

Ensuring backup, recovery and disaster recovery processes

Analysis, troubleshooting and sustainable resolution of infrastructure and performance issues

Automation of infrastructure processes and deployments

Management and coordination of external IT providers, hosting partners and managed services

Monitoring and compliance with service level agreements (SLA) as well as escalation management towards service providers

Participation in infrastructure projects, migrations and architecture developments

Projects & Collaboration

Planning, coordination and implementation of IT service projects in the area of network and telephony

Taking on partial project responsibility (analysis, design, implementation, handover to operations)

Technical interface between departments, IT and external service providers

Your parameters convince us.

• Completed higher education in computer science (HF/FH) or comparable qualification
• At least five years of professional experience in the field of network, infrastructure or IT service management
• Further training in the IT field with recognised certificates (e.g. ITIL V4, Cisco, IT service management or infrastructure)
• Very good knowledge in ICT service management: methods and standards, SLAs and BCM
• Windows and Linux servers as well as server virtualisation
• Network technologies (LAN, WAN, WLAN, CTI, VPN)
• IT security and network security
• Independent, structured and responsible
• Analytical, solution-oriented and decisive
• Communicative and a team player – also across organisational boundaries
• Interest in modernisation, automation and continuous improvement
• Enjoy actively shaping an IT organisation

Further information

SVA Zurich is the competence centre for social insurances. It is one of the top employers in the canton and is within walking distance of Zurich main station. There are good reasons why our more than 1000 employees are above-average satisfied: a meaningful activity, flexible working hours, home office and good social benefits. Would you like to contribute and develop yourself in an appreciative and open corporate culture? Welcome to SVA Zurich.

Don’t know SVA Zurich yet? It’s high time to get to know us: http://www.svazurich.ch/erleben

Our HR specialist, Edith Steuble, 044 448 58 43, will be happy to provide you with further information.