Customer Support Employee (m/f/d)

In 2018, our Swiss technology company KEMARO AG launched the world’s first autonomous dry cleaning robot for industrial use – the K900. Today, KEMARO employs nearly 60 people at its site in Eschlikon TG. Together, we are revolutionising how logistics and industrial companies keep their facilities clean, safe, and efficient.

With our autonomous cleaning solutions and digital services, we are reshaping the future of industrial cleaning. Our customers are companies from logistics, production, industry, and other demanding fields of application.

To strengthen our customer success team, we are looking for a customer-oriented and solution-driven personality as a Customer Support Employee (m/f/d) starting 1 September 2026.

• You are the first point of contact for customer enquiries via telephone, email, and ticket system
• You diagnose and resolve common hardware and software issues and guide customers step by step through troubleshooting
• You identify more complex technical concerns and forward them to 2nd-level support or development
• You collect customer feedback and maintain as well as develop our internal support documentation and FAQs
• You create quotes in the ERP system and organise spare parts shipping if necessary
• You coordinate on-site deployments and always communicate clearly, kindly, and professionally with our customers

• Experience in customer support, helpdesk, or technical support
• Experience with robotics, IT, or SaaS is an advantage
• Strong problem-solving skills and a methodical approach to troubleshooting
• Excellent written and verbal communication skills as well as fluent German and English skills, both spoken and written
• A patient, empathetic, and customer-oriented mindset
• Knowledge of ticket systems, ideally HubSpot Help Desk, and ERP systems is an advantage

• A varied role in an innovative Swiss robotics company
• The opportunity to actively shape the future of autonomous industrial cleaning
• Considerable responsibility and creative freedom
• Individual training and development opportunities
• An open corporate culture with flat hierarchies and short decision-making paths
• Home office option of up to 50% after the probation period
• A motivated, international team
• Regular employee events
  

Have we piqued your interest?

Are you ready to make the world cleaner and more digital?

Then we look forward to receiving your complete and meaningful application via our homepage addressed to Jasmin Meier. Please note that we prefer direct applications and only consider applications submitted through our website.