Quality Manager Service & NC Analyst (m/f/d)

As a family-run high-technology company with around 19,000 employees at 71 locations worldwide, we are looking for forward-thinkers with unconventional ideas and drive. We live a culture of team spirit and mutual trust – the ideal framework to boldly venture into new territory and question the status quo. Our technologies inspire people to develop and build the unimaginable. Whether lasers, machine tools, EUV or electronics – TRUMPF creates technological worlds for future generations. Are you ready for new challenges?

Your tasks

• Preparation and analysis of quality feedback and repair deployments from second commissioning and the field, communication with report creators and implementers

• Product-specific field analysis in coordination with service, development and production

• Present complex analysis results clearly and tailored to the target audience

• Derive, prioritise and cross-departmentally coordinate targeted improvement measures

• Lead quality control circles in the field on key topics from second commissioning and the field

• Regular exchange with global complaint management

• Measure and verify the effectiveness of implemented corrective actions

• Conduct the QMS target agreement process including KPI‑monitoring

• Manage projects to implement automated error detection tools

• Support the service organisation in compliance, design and optimisation of relevant (Q‑)service processes

• Participate in development projects and customer centricity initiatives

What we are looking for

• Completed studies in mechanical engineering, mechatronics, industrial engineering or comparable technical training

• Practical experience in commissioning, service or maintenance of complex laser systems is an advantage

• Experience in quality and process management (methodological competence)

• Strong analytical skills and data affinity

• Confident handling of MS Office

• Experience with Jira, SIS, SAP, PowerBI or FAS is an advantage

• Good German skills in spoken and written form (at least B2 level)

• Good English skills in spoken and written form (at least B2 level)

What we offer

• Respectful and appreciative corporate culture

• State-of-the-art working environment with the latest technology

• Early assumption of responsibility and varied tasks

• Extensive training and continuing education opportunities

• Actively promoted work-life balance, e.g. with sports and fitness programmes

Have we convinced you?

Please send your complete online application (cover letter including salary expectations and, if applicable, relocation motivation, CV, references, qualification certificates) to Nora Gaar. If you have any questions, you can reach us at Tel.: +41 (0) 58 257 6495. On our career page you will find all FAQs about applying with us.