Basel

Customer Service Clerk

Tasks

Responsibility for comprehensive handling of customer concerns: from receipt to final response via email, telephone and social media
Close collaboration and coordination with various Coop departments, e.g. purchasing and quality assurance
Conducting data analyses as well as controlling and preparing reports and evaluations for continuous improvement of our service
Independent optimisation of processes and service quality
Active participation in projects where your ideas and suggestions for improvement are sought

You have very good German language skills in spoken and written form; additional languages are an advantage
You have a commercial apprenticeship or a comparable qualification, e.g. as a customer dialogue specialist
You think in a networked way, work analytically and enjoy reporting and evaluations
You work independently, in a structured and responsible manner
Your flexibility, resilience and communication skills distinguish you

Benefits: Discount on the travel offer ITS Coop Travel, 5 times the number of Superpoints in the supermarket, up to 20% discount on various insurance services, up to 20% discount in all formats of the Coop group, cheaper mobile and prepaid subscriptions at Coop Mobile
Employment conditions: Pension fund: 2/3 paid by Coop, attractive employment conditions and certified pay equality, collective labour agreement (CLA), loyalty bonuses
Working hours: 5 weeks holiday
Further training: Over 600 internal training courses, support for external education and training
Sustainability:
Communication:
Health:

COOP
Basel