Bern
Administrative Specialist Administration Support
- 02 November 2026
- 80 – 100%
- Temporary
- German (Fluent)
About the job
The Support section is the hub of the Asylum Social Service: Together with the social workers of the Integration 1 and 2 sections, we ensure that our clients receive their insurances, benefits and entitlements correctly and reliably. We clarify questions about AHV, family allowances, health insurance and scholarships, are the first point of contact at the counter and on the phone, and take care of mail, new registrations and accounting in the case management system. In doing so, we communicate with clients, authorities, medical practices and insurance companies.We work in specialised processing areas, represent each other, consider strengths and preferences, and share responsibility together. You can expect a flat hierarchy and a collegial atmosphere with us.
Due to a legal change for persons with S-status and provisionally admitted persons (VA), new social assistance claims arise. Therefore, various adjustments are coming our way, such as the switch from collective to individual insurance as well as new claims for family allowances and scholarships. To cope with this additional workload, we are looking for several new employees in the Support section.
Application deadline until 23.11.2026
Administrative Specialist Administration Support
Become part of our team
Your work has an impact – for Bern and for the people who live and work here. Help shape the community and the future of this city with us: visible, tangible, sustainable.
At the Directorate for Education, Social Affairs and Sport, people are at the centre. The Asylum Social Service is responsible for promoting linguistic, professional and social integration and aligning social assistance benefits to refugees.
What you will achieve
- Collaboration with a main focus in the processing area of scholarships, health insurance or AHV
- Additional fixed collaboration in at least one other processing area
- Processing assignments from social workers as well as general administrative tasks (data management in the case management system NFAM, counter, telephone service, mail processing)
What you bring
- Commercial or comparable training
- Ideally professional experience in the asylum and refugee sector or in public social assistance
- Enjoyment in dealing with people from different cultures
- Planning and organisational skills
- Careful working method and persistence for routine tasks and complex cases
Your benefits in Bern
For meaning & city life
With us, you change something. You help shape city life, take responsibility and make Bern more liveable.
Security & stability
We offer you fair pay, clear structures, regulated working hours and long-term prospects.
Room for your whole life
Our working model adapts, wherever possible, to your life. With us, you bring all areas of life into harmony.
Growing with Bern
We give you space for development, further training and independent action.
Healthy in everyday life
With sport, exercise and advice, you stay in shape: physically, mentally, socially – and not just at the workplace.
Benefits for every day
We offer you practical extras that make your everyday life easier and more enjoyable.
Contact
If you have questions about the application process or the employer City of Bern, I am happy to help you.
Inthuja Kaneshalingam
Personnel & Finance Officer
031 321 48 74
Would you like to learn more about this position and our team at the City of Bern? I look forward to meeting you and am happy to assist!
Rina Wohlhauser / Franziska Elsaesser
Co-Section Heads Support
031 321 70 57 / 031 321 61 89
Your application process
This is how the application process works with us:
Step 1: Online application
Submit your application documents online via our job portal. To allow us to process your documents further, you must create a login. After submitting your application, you will receive a confirmation. We assess each application individually based on the criteria in the job advertisement. This sometimes takes a little time. If your application fits, we will contact you for a first interview.
Step 2: Interviews
In the interview – by phone, on site or online – we want to get to know you. We check whether your expectations of the position match ours, what experience and skills you bring, whether you like our culture and how you fit into the team. If there is mutual interest and depending on the position, several interviews may take place. All your questions about the position, the team or the employment conditions are always welcome.
Step 3: Further steps in the process
Depending on the position, we arrange a trial or taster day, give you a professional task, organise a meeting with the team or invite you to an assessment. Usually, reference checks are also part of our application process. You will be transparently informed about all steps in the process.
Step 4: Application decision
Are you convinced by us and we by you? After a verbal offer, you will receive a confirmation, the contract documents and information on how to proceed until the start of the position. It didn’t work out? We look forward to you applying for other exciting positions despite the rejection.
For Bern. With heart. With impact.
More than 4,500 people work together in the City of Bern, spread across five directorates and more than 80 professions. We are committed with passion and conviction to the people who live and work here. Together we shape the community and the future of this city – visible, tangible, sustainable. For our city. For Bern.
